Imperial Windows

Thank you Kevin and Scott for bringing light into our house! We love our new bi-fold doors and the windows we have had fitted throughout the house look fabulous and make such a difference. We were really impressed by how quickly the windows were fitted. We placed an order early December and all the windows were fitted before Christmas! Even in the freezing cold! Highly recommended! Harry and Laura
Mar 30th, 2023

Great service from start to finish. Great quality all round and everything was hassle free. I would highly recommend this company to anyone whos looking for good service and quality windows and doors. Will be using them again in the future.
Feb 25th, 2023

IW supplied a new window and today fitted a new front door. Absolutely fantastic service, friendly team and fitter was polite and really tidy. Will definitely use IW again, 5 Stars to Kevin, Nick and Darren.
Feb 6th, 2023

I chose Imperial Windows as I had received a good service 6 years ago for replacement of a window. Unfortunately on a bigger job though their sales and survey service were good they failed to mention the quality of the safety restrictors they had suggested installing were of poor. Having noted issues with these and asked for a review I have spent 3 months chasing them to have an appointment arrangement with no mention of call out fee but then a follow up call from the owner Kevin who has not only shouted at me down the phone but spoken to me very rudely. He stated that is just how the windows are and the restrictors are of poor quality. They do not need to see them to tell me this and if I insisted on it they would charge me a call out fee! I would not recommend this company to anyone again. They are very keen and quick at taking your money but have a terrible after care service. After 3 months of trying to resolve this directly in hope of supporting a positive review I cannot. Please be warned. This review was responded to with a request for feedback to investigate. Unfortunately this has been a waste of time. It is clear they have breeched the Consumer Rights act by not responding to concerns about the quality of the product and not being willing to review the concerns without threatening to charge for a call out. They have also breeched their own T&Cs where it states clearly they will cover the hardware for a year. They wont even review the hardware without charging for that courtesy. Their service has been flagged with trading standards. Unfortunately I have no faith that pursing the matter with them will result in a honest review of my concerns about the work and they will charge me for no service at all. The experience has left me feeling frustrated and I felt quite threatened by Kevins tone and behaviour and wouldnt feel comfortable in his presence. From my experience compared to our trades people I have engaged with the owner Kevin is only interested in financial gain and not ensuring you are left with a quality product that satisfies the customer. One is left questioning their ethics and moral code. I wish I had read all the negative reviews which resonate the same behaviour pattern.
Jan 18th, 2023

Awful company. So many people having bad experiences. They got really aggressive with us and were demanding that we pay their final 200 pounds, despite leaving with half fitted windows as well as smashing our neighbours window.
Nov 22nd, 2022