Access Self Storage

Store opened but could not sell stock item poor service won't be using again
Jul 23rd, 2022

Do not store with them, masked thieves are in operation in their stores , very scary.. it's unsafe for customers and their belongings. They are over selling their stores security features and failed to deliver. Their headquarters wouldn't do anything about it. Many customers have been affected at least you can communicate with your customers like a responsible company.
Jan 28th, 2021

Rebecca O. was extremely helpful with finding the right storage. She answered all my questions and she is very polite. I have rated the company a 5*, but honestly the 5* is due to Rebecca's great customer service skills.
Sep 19th, 2020

Apr 30th, 2020

Absolutely shocking! My Basingstoke branch cannot tell me why mailbox services are stopping. But they informed me that it was to do with HMRC and to contact the head office. The head office in London didnt know it was stopping, until asking and when I asked if it was something to do with HMRC or if it was a decision made by Access Self Storage, the receptionist ask someone who could not give any reason and when I asked if anyone was going to inform the current occupiers, they said the branch should be sending out emails to inform people. If I had not gone into my branch today, to change my DD, I have not received a letter, and so I still wouldnt know this was happening. Access Self Storage obviously doesnt care about its current customers, because no mailbox customers are being informed.
Mar 29th, 2023