Old Guys Rule

Please be careful when ordering from this company regarding returns and their terms and conditions as they add in terms whilst an issue is in progress to suit them so they dont give you the money back. Customer service is terrible and they ring you to try and intimidate you instead of an email so it isnt in writing. Be careful of this company.
Jul 23rd, 2022

Ordered a T-shirt for my dad for fathers day and managed to botch up the postcode. Royal Mail spent 3 weeks sending the parcel around. Old Guys customer service were brilliant, helped contact Royal Mail and then offered to send out a new one whilst still awaiting the return of the original just to get it delivered for fathers day. Thanks Rachel, you're a total star.
Jul 1st, 2022

This company, along with selling brilliant mens clothing which wears and washes really well (wife talking here) I wanted to highlight in public how amazing their customer service is. In the run up to Christmas I placed an order, then realised I had done it wrong so I emailed them. Within minutes (a few hundred seconds even) I received a reply with a great solution. Really impressive based on the time of year and current climate. Unfortunately there was a small defect with the t-shirt I ordered. Unusual for their high quality clothing, so I emailed again asking to exchange. Once again I got a lightning fast reply offering me a solution that exceeded my expectations. We are so quick to point out a person's or company's failings I felt I had to make sure this company and their customer service team got the recognition they deserve. Absolute 5 star. Thank you.
May 12th, 2021

I bought my first Old Guys t-shirt whilst on holiday in Bude in 2014. I appreciated the ethos and humour and thought it would be nice for the summer, before Id washed it too many times and had to chuck it. How wrong was I!! 6 years and 100s of washes later it hasnt shrunk, faded or lost its shape. The same goes for all my other Old Guy shirts. Outstanding quality and fit, and built to last. Its not a purchase - more an investment! And Customer Service is above and beyond - speedy delivery, no quibbles and extremely helpful. If you want humour and quality in your more senior years (Im 60 next birthday) then you cant go wrong with these guys!
Apr 5th, 2021

Not only are these clothes great quality and value for money but the customer service from Old Guys Rule is top notch. I had a small fault with one of the items delivered directly from OGR. I sent them an email and it was replaced quickly and without any fuss. I am a nervous online buyer but I won't hesitate to buy more of their expanding clothes range during the coming months. This Old Guy thinks you guys Rule!!
Jun 3rd, 2020