The Shepherds Hut Retreat

Stayed here over my birthday, we loved every minute, the shepherd's delight was lovely, so cozy! The hut had absolutely everything we need! Cling film, skewers for roasting marshmallows, tea, coffee, salt and pepper! Anything we needed was already there, even had dvds, binoculars, the owners really had thought of everything! The hut was lovely and clean. We really enjoyed having the camp fire, also used the honesty shop for more fire wood. Hot tub was beautiful next to the lake, only thing was the fairy lights around the hot tub were not working.. :( Apart from the fairy lights not working everything was perfect, such a relaxing break from reality, Thankyou!!! We will definitely be back! :)
Aug 7th, 2022

My girlfriend and I had booked one of the shepherds huts for 2 nights which was an amazing experience. We had everything we needed including a barbecue and fire wood to burn from a honesty box shop. The location was very peaceful and tranquil. You would have thought we were the only ones there. The road down the hill to the site was smooth and easy to drive on. The hut itself had everything we needed; they really thought about everything! The only unfortunate aspect was the hot tub. It was just way too hot at 110f. Although having visited in August that could be why. Hot tubs are best enjoyed in the winter! However that doesn't take anything away from the experience. We thoroughly enjoyed our stay at the shepherds hut retreat and would recommend anyone looking for a peaceful getaway to stay here!
Oct 12th, 2022

Like other reviews have indicated I must say I agree that the owners here only care about money and not customer satisfaction. It is so evident that they don't have any clue on how to talk to customers... I found this property via CoolStays which said that the property was available on my chosen dates and that the price would be between 120-190 per night. Upon trying to book and being directed to the official website it would no longer let me book on a Sunday. As stated on the website, it says to email if you have any requests on holidays outside of the normal operating days. As we run our own business and finding time to get away is difficult, we are restricted and have to go away on a Sunday. I sent a lovely email explaining our situation and kindly asked if there were any exceptions that could be made so we come on a Sunday. The email I got back was laughable. It lacked any genuine empathy, warmth, friendliness and wasn't even signed off. All that was sent back was literally one sentence basically 'no, because of cleaning schedules'. Now I understand that obviously you can't always meet customer requests but this just doesn't seem enough of an explanation to me. I can understand if you added more of explanation such as, 'we're really sorry but unfortunately this is our deep cleaning day and it might impact on your visit, blah blah...'. But from your email it just makes it seem like it's going to take a full day to clean one hut? Or that you just cannot be bothered to make a slight amendment which may inconvenience you ever so slightly in order to keep customer rapport. If this was the only problem I wouldn't have bad reviewed, I would have just accepted that unfortunately we would have to cut our holiday short by one day, however on the same email you quoted two nights at a whopping 495.00. On the CoolStays website it says prices can vary between 120-190. After querying this huge price increase with you, I got another cold email stating 'apologies, it needs to be updated on their website'... that was the email. Absolutely shocking service. I'm sorry but it is your responsibility to make sure information is correct on any website you use to advertise. After I sent you a final email basically saying that I was really disappointed because everything I had read online via your main advertiser was false, I didn't even recieve a reply back. I'm sorry but this level of service is just not acceptable. My business has been in operation for more than 3 years now and I have managed to maintain 5 star reviews across the board on Google, Facebook and TripAdvisor from hundreds and hundreds of visitors. I even have a Travellors Choice Award so please The Shepherd Hut Retreats if you want some training on customer service email me and I'll be more than happy to provide it... It's such a shame because your location and your huts are just gorgeous and I would have happily stayed and then I'm sure I would have recommended it via my business page to thousands of people, as I always believe in helping other businesses who deserve the recognition, but now I will never stay out of principle unless ownership changes. I've now found a beautiful cottage to stay in for my holiday and the owners sound delightful, happy days.
Aug 16th, 2022

Jul 24th, 2022

Jun 29th, 2022