Pulborough Medical Group

Saw a doc over 3 months ago at the practice explained I was paying privately to see an osteopath. Eventually had an X-ray which a receptionist told me was marked abnormal needs doc appointment. Doc didnt ring me, text me saying shell put me forward for physio on NHS. Unbelievable obviously didnt read my notes. Went to surgery to make appointment. Told you have to ring at 8 on the morning, which Ive done lots of times always engaged then you get through and theyve no appointments left. Ive also been put on a strong drug and told to up it by 10mg every week now on 60mg and want to see or speak to doc, they had no record of doc instructing this but youre calls are recorded. Absolutely unsatisfactory service
Apr 17th, 2023

Appalling service, cancelled an appointment that I had waited for for 3 weeks, via text message to call back in Jan. When I robustly complained they advised to register elsewhere if not satisfied. Practice Managers customer service skills non existent. I am being generous with 2 stars.
Dec 12th, 2022

Phone call on time. Dr Ray very attentive - talked me through a difficult ongoing diagnosis and treatment plan with just the right sensitivity and clarity. Thanks
Jul 15th, 2022

I had a text to call the surgery. So I did. It was to book a blood test. After a minute of discussing what time/day etc. Was told by the receptionist Sarah,unless I did, she would stop my next prescription. Oh really! So she is medically trained to do that?? Don't think so. Finally sorted a date for blood's. Think Sarah needs to update her communication skills!
Mar 29th, 2022

Rung up this morning (9:20am) as I'm having really bad back pain. Had to ring 60 times as it keeps cutting me off and not putting me through to the automative service. To be told I had to wait for the duty doctor. I'm happy to do so thank you very much. It's 1 pm now and I still hadn't heard anything. Maybe a bit busy will ring up and see what's happened. Thankfully I got through on the first phone call, had to wait 20 mins with 3 people in front of me but I don't have an issue with that as they may need more help then me. To then be told there is a delay and they will ring me at 4:40pm. I was previously with steyning health centre and my god I thought they were bad. I understand the NHS is under pressure with what happened through covid. Thank you for your very hard work. But it's now the norm still wear masks and hand sanitize but really this much of a strain.
Jun 22nd, 2022