YMCA Day Nursery, Carters Green

The staff have been amazing and the place is secure and safe
Feb 26th, 2022

The staff in the baby room are wonderful. However, unfortunately we recently had to withdraw my baby from this nursery. My son got sent home due to him having a rash which he is prone to. However we were told by management it may develop into chicken pox & that he was not allowed to attend the nursery until he had been seen by a GP. When we did see a GP he simply laughed and said it was indeed heat rash. He is prone to heat rash so we would be out of a job if we continued to send him to this nursery as he would need constant picking up "straight away." We then sent the manager a detailed email about their illness policy and even sent the policy which GPs follow and guide early years settings. We also stated that we would be withdrawing my son due to the nursery policy being more rigid than the guidelines that his own GP recommends to early years settlings. However the manager did not bother to address any of our points and simply wrote that she will withdraw my son. I found this extremely rude! We were told that the policy would be reviewed in August 2022. However i doubt anything will change. During the heatwave he was hot & caught a temp & we were told once again that we had to pick him up "straight away" & that he could not attend for 48 hours. By this point he was already leaving this setting so we didn't bother addressing the fact that it was the hottest day of the year. Also, the fact that the manager would most likely not address it. My baby is now happily settled in a new nursery.
Nov 10th, 2022

Have had a bad experience with the staff here. Some are amazing but have also had some not respond properly (even found it rude) when we asked about the daily log for our child. Moving my child to another one now. We gave a few chances but doesnt seem to improve. My child, a fussy eater, came home super hungry and ate everything we offered. As a parent not being able to access the app/not having received a daily log, and being not responded to properly when asked, the assumption is the poor child was not taken care of properly.
Jul 19th, 2022

Apr 18th, 2022

Very friendly staff, good hygiene and in a closed by good location
Apr 6th, 2022