West Bromwich Tyres

Cheap and reliable service
Jan 12th, 2023

Got some tyres changed. 25/tyre. No issues. Paid with card machine because I forgot my wallet
Jan 6th, 2023

They are good and reliable
Dec 22nd, 2022

Dec 1st, 2022

I recently had a very negative experience at a garage and wanted to share my thoughts. The customer service was extremely poor and the garage staff were unprofessional, including the owner. I would not recommend this garage to anyone. To provide some context, I called the garage in the morning to inquire about their tyre selection. The person on the phone insisted that they had plenty of tyres and told me to come in. However, I explained that I was traveling from a distance and did not want to make the trip if they did not have what I needed. After some back and forth, the person on the phone finally admitted that they had about ten good branded tyres available, so I decided to make the trip. Upon arriving at the garage, the person who had spoken to me on the phone asked his assistant to bring down some tyres for me to inspect. However, when the assistant brought down the tyres, they were just placed on the floor without any assistance to each tyres brand or thread. As I was inspecting the tyres, I kept asking for matching brands, but the owner came over and rudely commented that he had never seen anyone check his tyres like that before. He then walked away and began making negative comments about me to other customers in a different language which I understood. Feeling frustrated and disrespected, I expressed my dissatisfaction with the service to the person I had initially spoken to on the phone. I asked to see more tyres since the ones they had put in front of me were not the same brand and some were winter tyres, which was not what I needed. Eventually, I found a Dunlop tyre that had good tread and requested to have that one put on. The assistant put the tyre on, but when I asked if he had balanced it, he shook his head and took the tyre off to balance it. Overall, I was extremely disappointed with the service I received at this garage. The unprofessional behavior, poor customer service, and lack of attention to detail made for a very negative experience. I would never return to this garage and would not recommend it to anyone. In contrast, I recently had a positive experience at another garage in Birmingham where the service was excellent
Apr 9th, 2023