West Bromwich Partnership for Health

Its a shame I cannot give a rating of -10, even 1 star is too much of a rating for this practice. If you try to book appointments online they will never show any availability (literally never), if you call them first thing in the morning bang on at 8am the automated message says they are taking too many calls, you try to call them for an entire hour between 8am-9am and the automated message still claims they are taking too many calls. Come 9am when the calls start to go through you have a minimum wait of 10 people ahead of you, so your now waiting for another 20 minutes at least for somebody to pick up the phone, for them to only tell you we are fully booked. You literally cannot make an appointment with this practice, literally. The receptionists change regularly, not surprised because they might be sick and tired of patients having a right go at them for not giving out appointments (dont blame the patients though as they can never get a an appointment!) All they can recommend is to go to A&E, like we dont know where A&E is, if we wanted to go to A&E we would have made our way there prior to waiting 2 hours for you to pick up the phone and tell me theres no appointments, again and again! The receptionists do not care at all, thats the honest truth. Leslie and Dr Tariq on the other hand are really good helpful people and will help (if you are extremely lucky to get an appointment.) They need to scrap their online service as that never works. In conclusion, this practice needs to be shut down as they cant run a bath let alone a practice.
May 1st, 2023

Poor call service
Feb 26th, 2023

Absolutely horrendous practice and borderline impossible to get an appointment. On multiple occasions I have attempted to ring the practice at 8am - the automated message states that the phone lines are full to capacity and I cannot even join the queue to wait on hold? Everyone is being told to phone at the same time every morning - surely there must be a better way to resolve this? It takes over an hour to even join the queue, then to be finally able to join you have to wait another hour or so only to be told all the appointments have gone? It is an absolute joke! I have also attempted to book an appointment on the Nhs app countless times and also tried the link given to me by one of the receptionist (Ttp online service) with no luck either! I have 2 small children and it is not ideal for me to wait in a walk in centre for hours on end. Today I was not able to reach the practice via telephone for my 3 year old daughter and consequently had to send my husband to physically attend the practice and urge for an appointment. I called the practice 108 times in total. Beyond ridiculous. I have also recently discovered that the doctor is not in on Wednesdays and on Thursdays the surgery closes early - how on earth are people meant to be seen? It is outright disgraceful. Simply not good enough and the worst gp practice I have ever encountered. Please save yourself the hassle and find a different surgery if youre considering registering.
Jan 20th, 2023

Dr okay if you manage to somehow magically get an appointment. Even when promised phone appointments you don't get a call. More likely to die before getting seen :)
Jan 1st, 2023

If I could , will give them 0 rate .. disgusting & poor receptionist..always told me to call Monday 8o clock .. if they failed to answer on time whats my fault .. because of them Im a deaf person now , they never gave me appointment wch is why my both ear infection got worst , & i cant hear anything without hearing aids ..poor poor poor receptionist.. after that infection increased all over in my body & went private hospital, that doctor mailed them still havent received any call bk , & never they gave me appointment even after I suffered a lot .. God never gonna bless you
Jan 1st, 2023