EE

Mix of useful and rude staff who clearly don't want to be at work. Pros - Jay is really helpful team member sorting out upgrades and new phone deals for us. Service with a smile and genuinely helpful without being pushy on making a sale. He took the time out with excellent customer service. Massive cons- one of the female members of staff (Simran) rudely told me not to walk in and out of the store due to there being a step counter on the store impacts targets. I was taking a couple of private phone calls outside the store. I was rudely asked to either stay in store or leave because of the counter on the door. Totally unnecessary-it's a free world but clearly not if you're in this particular EE store. You may not want to be at work, but don't reflect that in your lack of customer service and lack of work ethic whilst standing texting/being on social media on your phone! I'm seriously unhappy with the way I was spoken to and it has negated and tainted what would have been a positive experience in store.
Mar 19th, 2023

Staff should actually 'work' rather then sit on their phones acting busy, when clearly u see them on social media
Mar 3rd, 2023

Bad customer service, we came with my mum and asked them to help fix our promblel instead of it they was trying to push us to buy new things such as home Internet. They so unhelpful and lazy just don't want to help at all. We just wasted our time there as they didn't help us to fix contract
Feb 27th, 2023

Brilliant. Problem sorted
Feb 2nd, 2023

Poor experience they i sit 30 minutes they did not assist us
Jan 25th, 2023