Lloyds Bank

Shocking customer service and clear lack of training and knowledge at this branch. Went into the branch multiple times to reopen a help to buy ISA, to be told its not possible when I have paperwork to the contrary. Assured they would get in touch with the ISA team to get it reopened to then having no contact and have to revisit the branch for them to lie to me. They repeatedly told me they were in the process of sorting it, took paperwork which then wasnt on the system when I attempted to resolve the issue myself. There is a severe lack of training and knowledge at this branch, coupled with the poor customer service. If you need anything sorted go to the Walsall branch they are much better and actually have the patience to listen to your problem and attempt to resolve in front of you.
Apr 6th, 2023

My client lost her bank card. She contacted them about 6 weeks ago and asked one the Lloyd's bank staff to send her a new bank card the staff said that you will receive it within 1 week in the post. She waited 3 weeks after that her social worker contracted and asked them to send her new card one of the staff said its on its way but unfortunately 2 weeks more passed. My client visited the West bromwich branch again one of the staff told her that all posts services are very busy and your card is lost. I have ordered another one to the branch and come back next week Friday or Saturday you card will arrive and we will give it to you, so on Saturday today my client went and one of the staff said we need your ID she showed her a photo of her old bank account which she lost. My cliebt asked the one of the staff just check it for me to see if it's came the. I can go and bring my passport one of the staff responded rudely go and bring it we won't check it to see if it's arrived. My client called me and gave the one to the staff I explained to her that my client came from long way on the bus and she left her children to someone else please give the card to my client. The staff saod that she needs to bring her passport I said she has her BRP and cut the phone on me. My client started crying and left the branch. Nobody will treat a lady like that. I really hope that the Lloyd's bank branch closes down very soon. They're making people cry and giving very hard time, the staff are lying to their customers. I will be making a formal complaint about the West bromwich branch and will not recommend it to anybody. Rude staff, the staff are mot helpful, they're creating problems for their customers. SHAME ON LLOYD'S BANK BRANCH AND THE STAFF INCLUDING THE INDIAN MANAGER WHO CAN'T EVEN TRAIN HIS STAFF AND SOLVE ONE ISSUE.
Dec 31st, 2022

Very bad customer service just for your statements to be print it off you have to wait for more then half an hour
Dec 5th, 2022

Cant fault it - good service from the bank and their employees
Oct 8th, 2022

Other than the little security guard (who's words I ain't using) staff know what their doing but they always are slow don't get things done any time soon it's a killer when your in a rush since 2010 area always been issue quickness
Sep 8th, 2022