NatWest

So slow
Apr 27th, 2023

Poor customer service, which seems to have deteriorated even more over the years! Whenever you go there, never more than two or three staff working . They are extremely slow, rude, and unattentive. Compared to other branches, it's embarrassing. I don't think this branch has a general manager
Feb 5th, 2023

NatWest West Bromwich branch has to be one of the worst banks for customer service in this town. With the exception of a couple of members of staff, the rest are unhelpful & lack professionalism. Last month, I was there to undertake some banking on behalf of a relative and I could see and hear a member of staff being totally disrespectful towards a customer who clearly had a language barrier. Member of staff was speaking to the customer in a very disparaging manner and at one point stated for all to hear if youre going to live in this country, you need to learn English. How she possibly know whether this person is or isnt trying? Ive personally experienced negativity from various members of staff. Just not friendly at all. Will be changing banking provider as soon as possible. Ive also experienced their telephone banking service & also chat via their app. And this too is in desperate need of an overhaul.
Feb 3rd, 2023

Helpful friendly staff fast service
Jul 4th, 2022

Came here with a complicated issue, and wanted to say a huge thanks to the staff, particularly the female manager (long dark brown hair, apologies I didn't catch your name!) for assisting me earlier this week. Professional, understanding, clear with information, even tried her best to come up with other possible solutions to help me, whilst taking care of speaking to someone over the website bot much better than I could have. Thank you for your time!
Nov 17th, 2021