Barclays Bank

Nice to see a barclays with some staff in, instead of machines that no-one knows how to use. Very helpful and friendly staff at this branch
Apr 11th, 2023

Great service and excellent customer support
Jan 15th, 2023

Cashiers are not working after 3pm. Only 1 ATM machine out of 3 takes cash.. queue is long. Thought banks are making more money now with interest rate growing so could spend more money on staffing and tech support
Oct 12th, 2022

Aug 18th, 2022

Being an ex-banker my self - I am rating the branch and its staff. My experience with the Bank might be different and can only be gauged going forward. I had been extremely dissatisfied with the unprofessional and insulting service provided by NatWest. I chose to approach Barclays and completed an online application for a joint account opening. Received a letter after a few days which stated that we need to show original IDs at any branch. Called up the call center this morning - and they politely advised to go to nearest branch (High Street) after a month and a half. But I must say did try to assist by advising to try walking into any branch. As both had some time on us today - drove up to the Ealing Road branch. Amazing parking. Despite a huge rush at customer service too - Ms. Jayshree was welcoming and promised to try to accommodate. I understand it was a walk in so a wait was not unexpected. Thereafter was assisted by Mr. Raj Pankhania - and honestly, one of the best customer service we have had. Despite us walking in - he ensured to dedicate all efforts to complete all the account opening formalities in smoothest possible manner and that all mandates are completed and updated in system - and then even ensuring that the accounts are active before we leave + we have access to the mobile app and its activated too. Keep it up Mr. Raj and the team - you are truly an assets to this organization. I really hope that Barclays lives up to the expectations built up thanks to this warm and highly professional and comforting welcome.
Oct 27th, 2022