ICICI Bank UK

Very poor service, refusal, denying services, App and online is okay but branch service is poor, The staff and Cashier have very poor knowledge of UK Laws, The account is regulated by UK authorities but even small deposit is very painful, they are ready to refuse... Bring.. A To Z.... They don't have any clue on self employed.... The staff very much untrained, ready to refuse, They spend lot money on advertising but not concerned on customer genuine complaints, Hope regulators look their UK operations..... More to..... Got answer after about two months ..... Still blaming me for their poor understanding... They invented another story of documents provided for deposit... The branch is clueless on self employed.... Their poor undrastansing of law and inventing lies..... in answering email complaints...... Hey ICICI... Look and read the complaints,,don't blame customer for your own mistakes..... The regulator body don't take your invented story as the proof submitted is not looked at all..... You can not run bank like this... Simple deposit is so awkward..... Using compliance.........in put of own story in compliance is criminally corrupt practice. Hope, your service will improve.........
Oct 24th, 2022

Aug 10th, 2022

One of the best Indian bank in London. Not much welcoming to customers. Not even asked to have a seat. Other services are very good.
May 27th, 2022

Very friendly & Great customer service from Amit Sinha & Savita Kumavat Went into update my details on my account, and was shocked as my previous experience was not great (not this branch) Amit and savita patiently listened to my requirements and did the needful and kept me posted all the way until it was sorted Will travel here rather then my local branch if i need any banking service!! A***** Keep up the great work !!!
Nov 27th, 2021

The staff are excellent and always willing to help. Amit and Sidney are both excellent went out of there ways to resolved my issues. Highly recommend this branch. Bhupendra
Nov 20th, 2021