Giggling Squid - Welwyn Garden City

Dietary restrictions: Gluton free
May 4th, 2023

May 2nd, 2023

Let me first express my gratitude to Amelie and a few of the waiters for the wonderful and cordial service they provided during my daughter's birthday. We appreciate it. At least 90% of the food we ordered at the restaurant was excellent; we can give it a good 5 stars. The Chang Mai platter's chicken wings smelled awful, and the Tom Yom rice was very bland and of poor quality. These were the only minor issues. As I've already mentioned, the remainder received 5 stars. We went there for a birthday, and everything was wonderful. The atmosphere is very family-friendly. When we made our reservation or arrived, the restaurant failed to indicate or explain the 10% service charge, which we found to be unacceptable. It's acceptable to pay a large bill for a family of four or five at around 126 (it has to be cash!), but adding a service charge without informing the customer is unacceptable and has completely changed our experience in this restaurant. We left without feeling completely satisfied, and we are not sure if we will return. We paid the bill in full, including the service charge, and left a generous tip. The manager claimed that you would receive a complimentary dessert for a birthday party, but we did not receive this; instead, one ice cream was provided for one person (imagine three kids on the table), which was very embarrassing. We had a sizable birthday cake and a great cup cake, which we even shared with guests, but why does this kind of deceit have to occur? The 2* review is the result of the above factors, and I hope it will be useful for future visits to this restaurant. This review is now posted to TripAdvisor, Google reviews, and restaurant feedback.
May 2nd, 2023

Food : 2/5 | Service : 4/5 | Atmosphere : 4/5 More
May 1st, 2023

Great service. Love this restaurant. We had a great waiter who helped us with wine and food recommendations. The service is always quick but not rushed.
Apr 30th, 2023