Tapi Carpets & Floors

Visited the Welwyn Garden city shop, to check out carpets for a new home, I am very impressed with the customer services at this location, will return once my built its complete and I am ready to lay down floors.
Apr 19th, 2023

The superior carpet store in Welwyn! Dont go anywhere else. Brilliant service from the sales team. Welcoming, friendly and well informed staff. Very happy.
Feb 25th, 2023

Jan 19th, 2023

Awful experience with Welwyn Garden City branch. Had company estimator round to measure up and advise & ordered LVT & Carpets first week in August 21. We were assured that the LVT would be cut to fit & not need any beading around edge as silicone would be used as in other rooms in house. The LVT finally arrived 3rd December, some 4 months later, only for the TAPI fitter to refuse to fit the flooring without using a beading around the edge as he claimed it needed an expansion gap. We were very unhappy that we had been sold the product as not requiring this edging. To make matters worse, after spending days clearing all furniture & wardrobes from the rooms for carpet fitting on Monday 13th Dec and making bathroom inaccessible in the process because of the need to use the space for storage we were called at 15:15 on 12th to say that the fitters would not be able to come as the wife of one of them had given birth the day before. I had called the shop at 10:30 that morning to confirm how many fitters would be coming and how much furniture they would move and was given no indication that there may be an issue despite later being told that the manager knew the previous evening. Very unhappy with Tapi carpets. Edit: Fitters arrived following day. it took them 8 hours to fit carpet to bedroom & 2 flights of stairs but worse still is the mess they have made of our wardrobe doors that they charge 30 each to trim!
Mar 29th, 2022

After a poor experience in store with a quote which was not anything like the actual quote when the fitter came round, Lester has been great at sorting out all the issues we had. Weve now ordered the flooring and hopefully it will all go smoothly from now on!
Jan 22nd, 2022