Castlefields Surgery

I called surgery today 8am was 33rd in line 8.43 go a reply,explaining I'm COPD AN was suffering wots know as a flare up an struggling to breath was told to call back at 1,30 in hope as no appointments in morning,asked if could have a fone consultation as I kow its antibiotics n steroids needed,got a no there 2,in a panick called my wife who called again an with in a hours I relieved a consultation call 20mins later told my meds be ready this afternoon,,so although grateful disappointedat at blatant lies from nothing more than a fone operative with no qualifications in other than lifting a reciever,Not to mention blunt an a little ignorant in the serious of my condition, self importance souldnt be seen as a qualifying approach wen dealing with termly sick the doctor's a 10 out 10 receptionist minus 1 of 10,was told to call emergency services because she can't press appropriate exe N/O,i know calls are recorded n hope some one looks in to this, A response to the matter would be appreciated , perhaps expected g,gardiner,call times as detailed above.
Dec 24th, 2022

Doctors are fabulous, but the receptionist I spoked to this morning clearly is in the wrong jobe, rude and unhelpful.
Aug 11th, 2022

Absolutely shocking .. was with them all my life I called the collect my prescription as normal for Many years and I have been deleted from the system and had no idea about it.. now scrambling around trying to find somewhere just so I can get my meds.. there's no "duty of care" here
Sep 2nd, 2021

Brilliant Surgery. Professional, fast - and you can telephone them at any time when they are open to amke an appointment - none of this sillyness where you can only book an appointment if you were lucky enough to get through in the first few minutes. Truly an excellent surgery - MASSIVELY better than some of the others in town.
Mar 31st, 2021

Absolutely terrible service and VERY rude receptionist. AVOID
Nov 16th, 2020