The Old School Tearooms

Visit here fairly regularly. Went today with a friend, table not booked but was shown to a free table and we ordered food. What was served was very good and the person that served us was very pleasant and engaging. After finishing our mains we waited to be asked if we wanted a dessert after a while we asked if we could have a dessert and was told that we couldnt . That there was a private function coming in so the kitchen was closed. We asked if we could have a scone and cream rather than a hot dessert and was told no because they needed the tables for the private function. Now I accept that there may be private functions, however what is not acceptable is that we come for lunch, are shown to a free table and then not told that we would have to vacate fairly quickly without having a full lunch that we came in for. I can see from reviews that this has happened before and was suggested that a table be booked online and the online booking system would say that it was closed from a certain time. However if you are going to allow someone to have a table, that has not been booked then at that point it should be explained so we could then make a choice to stay or go somewhere else. Good customer service is essential and without that it does not matter what the food is like. I can only suggest that your communication with your customers improves, as it was that that spoilt the experience and you have now lost a regular customer that brings others to eat with you .
May 4th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 More
Apr 27th, 2023

Apr 20th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 19th, 2023

Apr 15th, 2023