ARC Daventry

Apr 1st, 2023

Aviva assigned ARC (Daventry) as their approved repairer for my claim. I was unsure about using them but they said they would pick up and drop off my van after repairing it so I agreed to them repairing my van. On notifying Aviva of my claim I had uploaded pictures of the damage which clearly showed a new door was required. As well as this I had taken it to two body shops that both instantly said that a new door was required. Despite this, it wasnt until 5 days after ARC (Daventry) picked up my van that they ordered the necessary parts. I was informed of nothing else until day 11 when I was told my van was ready for collection. I told them that they had agreed to deliver the van back to me but they said that was no longer possible and that I had to collect the van in my own time and at my own expense. As I had no other option, I collected my van. On collecting the van I asked what work had been done but they refused to tell me. On detailed inspection of the work I found that the interior door panels were not fitted correctly. I rectified this myself as I no longer trust this company. I will never use this company again as the work was not to an acceptable standard, they failed to deliver the van back to me as agreed and they kept the van off the road for longer than necessary.
Mar 31st, 2023

I had my car repaired thru insurance and they did a cow boy's job on my car. all the body repair work has been carried out by some crooks because all the paint work was never repaired and, surprisingly!! I had a spare continental tyre on my boot which disappeared. do not use them as they are a bunch of crooks and good at scamming customers.
Mar 9th, 2023

Services: Painting, Body & Trim
Mar 7th, 2023

Lewis who did the collection of my vehicle was great. He was very friendly and professional, on pick up if the vehicle he made sure I was satisfied and showed he wanted to go above and beyond for his customer. Thank you Lewis for the great service Service: Body & Trim
Mar 7th, 2023