Period Mouldings - Architraves and Skirting Boards

Disappointed. When I came across this company, I was so pleased. It's so important for period property owners to be able to source accurately recreated architectural details when renovating. Sadly, I have had a disappointing experience. We ordered some architraves via our contractor to match our Georgian property renovation. When they arrived they turn out *just* not to fit in some places. We decided that we would go back to the company and request to exchange the architraves for another of their products. We had assumed that such an exchange would be reasonable provided we cover the cost of delivery. The company Ts&Cs do not cover exchanges, so we assumed that would be fine. Many companies offer free exchanges. Unfortunately, the company would be treating this as a return. Their terms for returns are punitive. They will accept returns for a 50% restocking fee plus delivery charges (in their Ts&Cs, sure, but IMO unreasonably high). We would then have to purchase any new products as part of a new order/invoice. We won't be doing that. By the time we pay all that, we would barely recover 25% of the original cost. We are going to take our business to a different supplier. Understandably, we will not be using this company again. We have plenty more purchases on our project but we will steer clear of this company. I will also be emailing the Listed Property Owners Club to make sure other members don't make the same mistake as we did!
Apr 17th, 2023

I am extremely pleased with the architrive and skirting that I received. Customer service was excellent. I would definately use them again.
Jan 15th, 2023

Had a few deliveries of woodwork from period mouldings, the product seems really good, and the customer service has been great A few gotchas that I didnt realise, being a bit of a novice: Its a natural material, so the lengths and profile might vary a fair bit - I.e. each length isnt going to be exactly 3600mm The delivery time is somewhat varied due to manufacturing, so order in advance of your project They dont seem to provide tracking number as standard in the dispatch notification, but were very helpful and did send it to me when I asked for order status via email
Sep 11th, 2022

Ordered a picture rail for the front room - came within the allotted timescale and the pine is very good quality (few knots, no warping). Very happy.
Sep 5th, 2022

Best about for skirting archtrive
Jun 15th, 2022