Gala Tent Ltd

Paid 70 for returning my order to get back 180 in refund. The return policy is not very helpful. I paid 40 to sent the parcels from my home to their warehouse. The return policy is, if the customer returns the order it will be charged the shipping, from Gala tend to your home, I was charged 30.
Nov 1st, 2022

Ive had a gazebo for about a year, very strong and sturdy. I wanted an accessory but their was a stock issue. After a chat with Julie from Gala she said she would sort something out for me, 4 days later it arrived. Thank you Julie.
Sep 25th, 2022

Amazing place full of garden marquees
Sep 5th, 2022

After speaking to Galatent about my planned use for the marquee before our order, I was sold the dream, the PVC tent would be fine for long term use and they only get condensation issues with the PE tents, after hearing this, I placed my order for a 4x6m PVC marquee. This was the start of the first problem, delivery, I was told a date it would be delivered as the roof was out of stock, that date came and passed with no contact from galatent to explain what was going on. Several days after the supposed delivery date, I called up to chase galatent for an answer, only to be told it's another 2 weeks wait...... Customer service lacking to say the least.Anyway, onto the next issue I had,I was surprised by the quality of the framework, it's seemed well made and rigid, however, I still had to make yet another call to have one of the fittings replaced due to a damaged nut welded on, again pushing back my event as I had to wait another 3days for this to be delivered!Finally, the tent is up, used to store 2 cars inside during winter, now starts my biggest problem with this tent. Condensation.The cars inside are as wet as they would be left uncovered on the drive, the condensation is ridiculous. Yet another call to Galatent, who said 'that's very odd' and suggested to open the front for air flow, the tent has had the front opened since I built it as I'm quite aware how condensation forms, I even opened up the very top of the end panels for direct breeze into the roof space,and yet there is still condensation!!!!!!Overall I will say the material PVC is good quality, but that's it. If i could return this tent I would. I would get exactly the same performance from a Clarke pop-up garage which is less than half the price. Very disappointed, especially as I was told how good it would be, compared to how bad it actually is, using a squeegee to dry the inside of the roof is now a daily task, followed by drying the cars. Absolute waste of money and time.If your looking to use a galatent for car storage, do yourself a favour, and buy elsewhere
Dec 10th, 2022

We sell fish at stalls in six locations in London and have been using Gala tent gazebos for many years. We need really hard wearing, durable equipment and Gala tents do the job brilliantly. They look smart, the fabric is easy to clean and they are by far the best on the market.
Sep 5th, 2022