CeX Warehouse

Ordered a battery grip for my camera, however received a completely different model. Phone number is useless too
May 4th, 2023

I ordered an apple watch with grade b and I got an absolute scrap. I had to go to a local store to return it otherwise I would have to pay extra for shipping insurance. I wasted my time because of them. I do not recommend.
Mar 17th, 2023

Phone numbers don't work parcel had no door number, sent back twice fuming need a refund
Jan 28th, 2023

CEX can be handy for finding old titles that are rare or hard to get, but when it comes to price or quality they can let the customer down a bit. I ordered a game online costing around 40 and both the game case and paper sleeve had a large hole through, but the staff sent it out to me anyway rather than just swap-out the case. I feel this was very inconsiderate of CEX and poor customer service. Also, when it comes to price, I often find that CEX are selling USED games or other titles for several pounds MORE than the NEW titles!!! This is absolutely crazy and again very inconsiderate to the customer as it can easily rip-off customers (such as the elderly) who may know nothing about games and are just buying as a gift for a loved one. Delivery postage costs is another rip-off, as they charge per item rather than per order. So if you order a few titles the costs can stack up a LOT! So overall, things at CEX could be improved, they are certainly NOT the best seller of used products that's for sure.
Dec 11th, 2022

Although the experience in some of these shops is fine whoever is supposedly handling online orders in this joint needs to be fired. Ordered THREE separate items - supposedly a dell keyboard and then two attempts at a Microsoft Optical Intellimouse, all of this this lot claimed to have for sale - only to be sent completely different tat TOTALLY unrelated to what was advertised. On querying this got the standard 'very sorry customer pls to return for refund' cr@p in broken english. On all three purchases. Staggering behaviour. Maybe if you employed capable employees able to actually advertise genuine second hand items these reviews would not reflect a solid 2 out of 5. But then you do not give a toss, do you.
Nov 15th, 2022