The Fragrance Shop

The staff were so friendly in this store, the lady knew her stuff and told me all about the new aftershaves for men, that were similar to Dior Savage. She let me smell loads and didn't mind at all. The shop is small but seems to have everything you need, very clean and lots of offers
Apr 19th, 2023

I have been buying perfumes mainly from them for years. Never had an issue. For the first time, I had an issue with the product.. went to return it, and have had the most awful customer experience. It has been 5 weeks. I am still being robbed off by the Customer Service Team, via email. That the area manager will contact me. Then I was told that the area manager has sent me an email, which I never received. So I asked for evidence. Nothing. 5 weeks, it's absolutely disgusting customer service. So there is no Complaints Inbox, or anywhere else where I can escalate this issue. Never ever buying from this place again. John Lewis. I shall update the outcome of my case.
Apr 7th, 2023

Shocking experience! I signed up to Scent Addict while in store and the wrong perfume was ordered. I double checked with the lady before the order was placed and she confirmed it was correct yet still ordered the wrong one! I then contacted customer services who are now demanding that I pay for postage to return something I never requested!! Lesson well learnt, next time don't trust anyone to do something besides yourself! Also, avoid asking for assistance from the elder lady who would rather count stock than serve her customers. The service levels have dropped drastically over the past few years. Avoid this branch at all costs!! For those who are local to Watford, I suggest you visit the outlet store located in The Galleria, Hatfield. Lovely ladies over there, who are much more welcoming!
Feb 4th, 2023

Such rude staff! Apparently no managers on site and I can wait and see if my click and collect would be ready before Christmas..if it wasnt going to be 2 hours like the site said I would have paid for next day delivery!!
Dec 16th, 2022

Nov 24th, 2022