Magic Nail Bar Beauty Salon Watford High Street Nails

Services: Manicure, Nail designs, Nail extensions
May 3rd, 2023

Services: Nail designs, Nail extensions
Apr 21st, 2023

Apr 8th, 2023

Good service!
Mar 4th, 2023

SUMMARY: - Judgemental and hostile treatment - Disrespect of client time (changed appointment time without consent) - Poor quality, high price point I have never in my life written a poor review but unfortunately feel the need to for this service after several poor experiences. Firstly, the hostile, judgemental attitude from most nail techs. If you want anything different from their personal tastes you will be met with looks of disgust and even comments such as 'You really like that?'. They also clearly have favourite clients as I have witnessed some being offered drinks while I have never been despite being a loyal customer until now. If you ask for an alternative colour/shape/etc you will receive attitude from certain nail techs, regardless of how politely and patiently you ask. Secondly, the disrespect for client time. On one occurrence I had my appointment time changed without my consent to a half hour before. I arrived at the originally agreed time and received rude comments about how I was so late which was brought up several times during the appointment and I was refused complete service, meaning I had to schedule a second appointment the next day which meant changing my plans on my last day of holiday from full time work. When scheduling future appointments, comments were made such as 'Don't be late this time'. I had explained that I had no idea the time was changed and even had a screenshot of my originally confirmed time which I showed the nail tech, but received this treatment anyways. I later saw that I had been emailed a notification about a change in appointment time the day before (I use my spam email for appointments so obviously am not consistently checking especially as they normally call) but I never consented to this change. Thirdly, amateur work for astronomical price points. Since I live nearby I go here for convenience, but know London based nail techs with incredible skill that charge less. Oftentimes I have shown references and certain nail techs do not create anything even close, but as I am very shy I usually don't speak on this and pay full price as I am considerate of their time and efforts. However, more often than not I have had gems fall off and chrome chip within days. I have been offered money off for this once but felt too bad to ask at my next appointment due to hostile attitude during. My final straw was my recent appointment for my birthday nails (obviously an important event). They confirmed they could complete the reference picture and this is what was completed (see attached photos). The nail tech was happy to let me walk out with nails like this and I paid full price because I felt rushed out and also bad as she stated she is new to the business. As you can see, the design work is lazy and incomplete (missing and gapped stripes). I would have appreciated the nail tech telling me that the design was beyond her skill level to save me time and money. These were infills yet still cost 60. To fairly balance my review, I have had certain positive experiences such as squeezing me in last minute, friendly chat from certain nail techs and simpler designs being completed well. This being said, I have been very patient and understanding with this business but I can no longer justify spending my hard earned money on general poor service, despite convenience of location. I will not be returning.
Feb 26th, 2023