The Glossary Hair Company

Service: Hairstyling
Mar 29th, 2023

Service: Kids' cuts
Mar 19th, 2023

I was donating my hair, the plait was cut then I had my hair washed, cut and straightened. The plait was not cut exactly how I imagined and asked for but I trusted the hairdresser (Nicky). After washing my hair, it needed to be tidied and for my layers to be put in. Once shed finished I asked for a photo to be taken so I could show that my donation was complete. It was when I left I looked at the photo to see the back of my hair was left like a line graph (not one length at all and was very choppy). I then went back in and politely expressed my concerns which she dismissed but finally she said she would tidy it up for me which resulted in more being cut off. Though in this process she was very forceful (pulling my hair and digging her hands in) and blaming my hair for being curly, though she straightened it so it shouldnt have been curly if done correctly. I went home and notice it was still so uneven with layers only in one half of my hair and all I asked for was a tidy up after the donation and for some long layers to be put back in. So I went back the next day and again polite expressed that my hair was not even at all in length and only had layers in one half of my hair and she was insisting it was fine and then asked Shauny to check her work. Thankfully Shauny agreed with my concerns and offered to fix my hair. She was lovely and fixed my hair which meant lining it up with the short bit and I was refunded 2/5 of the total price. I am very gutted that the original mistake resulted in me losing way more length in my hair, I did not get an apology from Nicky, and this awful experience still cost me 30. I am thankful to Shauny for being lovely.
Feb 9th, 2023

Visited The Glossary for the first time today. I had a cut and finish with Rhianne. A friendly bright and clean salon providing a relaxed, enjoyable experience. Thank you Rhianne I am really pleased with my very neat trim and smooth blow dry. The Davines hair products are lovely - my hair smells amazing and feels very soft and shiny too. See you soon ! Services: Hairstyling, Blowouts, Shampoo & conditioning
Oct 26th, 2022

A very confusing salon experience - I rarely do these types of reviews, it's taken months but I thought I should voice my experience here as it was just peculiar! I booked over the phone for a hair cut on the 9th May at 4pm and when I got to the salon it was lovely and gorgeous, it's been years since I last had my hair cut since the pandemic so I was really looking forward to get my hair washed and feel pampered. The lady who had rose golden hair in braids, started brushing my hair and I was standing up at this point. I thought she was brushing the knots out before I was taken to get my hair washed. There was no real chat about what I wanted and the lady got straight to work chopping off the dead ends. I managed to ask her to trim my bangs a bit but again I was standing the whole time, no tea or coffee. I was the only customer in the salon and it was just strange - there were two members of staff the lady cutting my hair and there was another lady watching in the background. The lady wasn't rude at all but it all felt rushed with none of the nice salon experience I was really looking forward to. I specifically searched the whole area looking for a eco-friendly salon but now I am left disappointed and just let down by this. I also left the salon without a blow dry or styling what so ever - so so disappointed!
Oct 12th, 2022