ECM Ltd (Electrical Contracts Management Ltd)

I thought this company would be a safe bet given the 5-star reviews here but the service was terrible from start to finish. The work they undertook at my property was not completed but they sent me an invoice for payment in full. I also requested an EICR and despite paying for this upfront I did not receive the EICR report for over two months. I was told the EICR report could not be completed as they needed to check something at the property that the electrician had forgotten to do. I arranged a date for them to attend again but they did not turn up, no phone call and my tenant waited in for them. I had to chase continually for the EICR report and resorted to sending a 7 day Letter informing them that legal action would be taken, I was assured once again by Joe Wharton the MD, that he would personally see to this but again no report was received. After calling them every day after the 7 day deadline for a week I only received the report when I contacted NICEIC and reported them. Upon receiving an electronic copy of the report I asked if I would receive a hard copy the reply was No we don't send them out as they usually find their way into a bin or cupboard, hardly professional! Laughably they chased me for payment of the invoice sending a 7 day overdue reminder, when this had already been paid in full on the due date and Joe Wharton had himself acknowledged the payment had been received! Understandably I will not be recommending this company to anybody! Services: Electrical inspections, Outdoor lighting installation, Fan installation
May 10th, 2022

After a bad experience with another electrician, ECM literally came to my rescue. They sorted out all the problems made by the previous company and got everything up to standard and working properly. Joe, Beth and the engineer Lee went above and beyond to help me out. The work was carried out professionally, punctual and with great customer service. After the bad experience I had it was refreshing to find a company who is reliable and trustworthy. Would highly recommend them. Services: Electrical outlet & switch repair, Electrical power restoration, Fan installation
Dec 8th, 2021

I used ECM to rewire my kitchen, the work turned out to be quite a lot more than first anticipated due to the previous owners of my house being DIY experts Joe was the ultimate professional, he didnt grumble once he just got my job done for me. I was expecting a big extras bill but even that was very very fair. Hell be on the Christmas card list this year for sure! Would highly recommend. Service: Remodeling
Apr 13th, 2021

Services: Light fixture installation, Electrical outlet & switch relocation, Outdoor lighting installation, Fan installation Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nov 30th, 2020

Services: Electrical panel repair, Electrical outlet & switch relocation, Outdoor lighting installation Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nov 26th, 2020