The Tudor Surgery

This review is because of a phone call made on Friday whereby a friendly helpful and friendly receptionist dealt with an enquiry in such a friendly and professional manner. I explained my son needed an appointment before Tuesday for a medical form that was needed urgently. No appointments were available at the Tudor surgery as it was late in the day but she managed to get one for today (Monday) at the Bushey surgery. I took her name but have since forgotten. I think it may have been Mariam ? Anyway thank you for your kindness. Im so glad it was you I got to speak to. Im hoping the Dr we see later is just as helpful.
Apr 20th, 2023

This has been my surgery all my life and I am so glad that it's still open. I rang this morning for an emergency appointment and the lady receptionist was very helpful and was able to get me an appointment at the Attenborough Surgery. All the receptionists have been helpful, kind and polite when I have either been in or phoned. Thank you for all you do and thank goodness we still have The Tudor Surgery on the estate.
Oct 21st, 2022

Apart from one receptionist in this surgery, the rest are rude and aggressive. They treat patients with little respect and dignity. If they make a mistake, have misplaced a letter to be collected, are too busy, or in a bad mood (!) they take it all out of poor patients, only because they can and patients are in their commands! So unethical and unhelpful. I usually travel to Bushey just to save myself from their patronising and bad attitudes. These receptionists never fail to act like some superiors. Even when we wear our masks (following the rules) and talk to them, they get annoyed that cant hear us as clear as they desire!! Does the manager ever read these reviews??
Oct 3rd, 2022

Due to being a uni student I was no longer registered at this surgery (always been here before I went to uni) - Id been through 111 and was told to contact my gp. Upon explaining the situation the receptionist booked a same day appointment for me & temporary registered me so I could be seen the same day. The doctor was extremely helpful, instantly referring me to Watford General and personally speaking to the consultant to let them know I was coming. A few days after, the surgery rang me to book a follow up appointment to make sure everything was still okay - something I was pleasantly surprised by! I know not everyones is the same but my personal experience here was much better than expected :)
Sep 30th, 2022

Only thing I can say bad is they never answer the phone and when u go there their all chatting drinking coffee I also rang when I was in there and phone don't even ring its a joke
Sep 13th, 2022