Suthergrey House Medical Centre

Booked an appointment, their systems are down and they with a smile on their face say I dont have your form so you have to rebook. What a ridiculous place
Jan 8th, 2023

Dec 17th, 2022

Is there a reason for the phones not working today? A message says that the call cant be taken at present.
Dec 11th, 2022

This has got to be the worst GP surgery in Watford. A few years back I had no issue getting an appointment, cut to 2022 and it's impossible. Please dear reader, allow me to take you through my experience The usual process is to call at 8am, like every other man and his dog. (8am is when appointments are released). This in itself creates a huge bottleneck, but if you are lucky enough to reach the IVR/automated message, it asks that you fill out a webform, else you can hold for a receptionist, if you do try and hold however, you will fail miserably, as it will promptly cut you off! I called 5 times the other morning to no avail. The route to the website consultation form is not obvious, but once you manage to get there and fill out the 40-odd questions required, youll receive a text saying your GP will call at a certain time frame within 48 hours. The time came and went, no call from the GP. I chase up the next day by trying to call mid morning, only to be cut off before the 2 minute mark every time, each falling progressively further and further behind in the call queue. This happened 3 times and Ive now given up. Im going to do myself and this surgery a favour and move to a practice where they actually care about the patient experience and dont try to fudge the stats and fob you off. I shall also be writing a complaint to the appropriate body, hopefully to the benefit of not just me, but also no doubt the hundreds of people all struggling with this quagmire of inadequacy.
Dec 6th, 2022

A once great doctors surgery now a shadow of its former self * Practically impossible to get a face to face appointment * Waiting times to get through to reception to book an "appointment" can be well over 30minutes only to be told they are all gone or to be booked in for another day. and even then the first appointment is a call. *When the appointment via phone is booked it is for a large window such as 9- 12. Generally you get one call and if you miss it you need to re-book it the next day. This is not fit for purpose in the modern world. People have lives, family , business commitments or are not in a confidential place to take the call and as a result you are punished for missing it * Receptionist must be a trained medical professional as they are screening the calls and essentially deciding for me what and who i should see before i have even spoken to a doctor * I must've seen an actual doctor in this surgery once in the last 3 years. Instead i have to drive myself to minor injuries walk in clinic at the Hemel Hospital. I am usually in and out in 2 hours, having spoken with an actual doctor, had tests and received relevant prescriptions. This would take days & weeks at Suthergrey. In a word, dreadful..
Dec 2nd, 2022