Costa Coffee

Standard coffee, tables require more cleaning
Aug 11th, 2022

My daughter ordered a coffee. She neglected to ask for a takeaway cup. She got a very rude barista slamming the cup down and telling her she should have told them and that she's wasting her time. My daughter is on pain killers that sometimes make her a bit forgetful. My daughter apologised and got rudeness in return. The Barista maestro was apologetic when I called the store but my daughter won't be going back. The stars are for the fact she got a coffee. Kindness costs nothing Costa.
Apr 10th, 2022

Unbelievable long queue for the time of the day. Eventually after a long time at the counter the manager didn't apologise or anything. I complained and asked for her name which was Ligata. She told me I was better off coming here Monday to Friday not on a Sunday without giving me a reason why but I ordered anyway. I have uploaded the receipt and found the service AND the beverages not up to usual standard. Especially the iced latte which was terrible and not tasty according to my daughter who has this regularly. Seems not enough caramel so badly prepared. I am now thinking not worth having the app when service is not up to scratch and no apologies from the store 43024100 Dhiraj
Mar 28th, 2022

Milk burned. Manager rude. I had to remind her to make me not extra hot coffee! I was working in Costa over 2 years and I know how coffee should taste! Maybe Costa check should go and check! Tables not clean. I am not happy at all.
Dec 2nd, 2021

This shopping centre changed from Harlequin to INTU years ago, now it's Atria. Anyway, this Costa cafe in WH Smiths is nice because there's no played music. However, that being said I found the two women there (one specifically) to be unfriendly and bordering on rude. She never even asked for my Costa card, and of course I forgot to present it. Also, you now have to ask for full fat milk as it's no longer the default option, and of course Costa don't advertise that fact. We will not be supporting Costa any longer. Incidentally, you can now buy cans of Costa coffee just like the Starbucks ones. They are usually marked down to 1, and the reason? The coffee is rubbish!
Nov 16th, 2021