Metro Bank

Went in to open a joint current account, was told we can come in anytime when we did they told us to wait 30 minutes, but then they were late in seeing to us. I previously had a joint account with my sister so there was not many checks to be done for me but after over an hour the asian guy said as its a Sunday checks will have to be made for my partner and that he or someone else would give us a call after checks had been made. They gave us a Customer Number and promised us a call by the Wednesday. No call and 6 days later when trying to phone them you CANNOT get through to the branch -the call centre does not want you to speak to anyone. Seriously if they want our business you would think they would make the effort. Will probably go elsewhere now to open an account.
Mar 20th, 2023

Wow! I was amazed. So I have had an account with the Metro Bank for a while, but this was the first time I visited my local branch, and I have to say what an experience it was. The staff are super friendly, and the interior of the bank is like something from a movie set with music playing softly in the background. Within 15 minutes, my issue was resolved. I left a very relaxed and happy customer.
Apr 17th, 2023

It was an awesome experience for me. I came to open a new savings account here and the guy named VINOD helped me a-lot. He explained everything for me. He was so humbled and calm. I got my bank account opened on that day itself and he explained everything for me and guided me how to get a good CIBIL score
Mar 17th, 2023

Worst customer service. Im talking about Asian guy who said hes name is Anthon but he didnt even had badge with hes name. He shouldnt work there with his attitude and lack of knowledge. He didnt want to change for me a small simple thing in the system. He said I have to do it in different way which would affect my credit score for 6 month. I called different guy and he changed it without any problems hes name was James. Avoid Anthon or whatever hes name is guy. Not helpful and extremely rude!!!
Mar 1st, 2023

My mum was refused an appointment to open an account because of her poor understanding of English, I was told that even I as her son wasnt allowed to be as an interpreter to assist her. Apparently it is against the law/banks policy. Was alternatively suggested to do it online, but the same man explained that if it would come to a point where the bank requires her to verify some of the documents and she would need to book an appointment then we would be refused to be seen. Thats discrimination! It made my blood boil! Would not even enter the Metro bank facilities even if I was paid to do it. It makes me sick. My mum works as hard as others and pays taxes like everyone else and she deserves every right to be able to open a bloody bank account.
Jan 26th, 2023