Pure Heating & Plumbing Ltd

Positive: Professionalism, Responsiveness Services: Water heater installation, Heating system maintenance, Plumbing pipe repair, Heating system installation
Apr 22nd, 2023

Positive: Quality Service: Faucet installation
Jan 25th, 2023

Gave engineer all our requirements, still considering
Dec 8th, 2022

Pure are trying to charge us for a visit from one of their employees to provide a quote, without any communication nor agreement prior to the visit that they would charge a fee. Once in our home, the employee refused to open the electric shower, and said that it was company policy to not do repairs, only installing new ones. Then he stated in the invoice that we rejected the job without receiving the quote, when in reality he did tell us a price for a direct shower swap, and it was insultingly expensive. It seems like he did not want to do a small-ish job, tried to overcharge us, and now on top of that Pure want to make us pay for the visit itself. They have contacted us twice asking us to pay. I have called them and emailed twice trying to get in writing that the invoice is null, with no success so far. If I could give them 0 stars I would. I recommend going with Rob from Aspire Plumbing 100%
Oct 22nd, 2022

Carl & The Pure Team is The Best!!! I highly recommend them!!!!
Sep 1st, 2022