Places for People Leisure Management Ltd

Great
Feb 9th, 2023

Places Camberley shame on you for not following through with a legitimate complaint where another member wrote profanities on my car in your car park! Apparently cctv wasn't sufficient despite it happening directly in front of the camera; on previous unrelated incidents its worked ok, when asking is the cctv fit for purpose? After 4 months of emails, phone calls and so on I was contacted today (3rd manager) duty Manager, Carol. Not only have I been told no action despite pointing out the culprit to staff but the disgust of being told "perhaps you're being stalked" the patronising and care free attitude absolutely disgraceful, I could go on! I've asked for an external contact as locally the staff are either unable to deal with it or protecting the member! I was informed by a member of staff (confidentially) before I had even sent the email requesting action that it wasn't being taken seriously and wouldn't be dealt with. The exit strategy of the management at Camberley places was the Police weren't able to help despite the leisure centre holding the answer to his identification.. Apparently pointing out the culprit who shouted in owning up to it wouldn't be enough grounds to challenge him.
Nov 20th, 2022

Shocking company and will be cancelling my membership tomorrow. Joined about a month ago with my daughter but had nothing with issues with app and booking. Spent more time on phone than in gym. Management never call you back and hide behind junior school leaver staff. Kept adding charges to my account when should be covered by membership, which prevented me booking sessions. Came on line to complain to customer services and a message comes up saying service down as being redeveloped! Pointless complaining at the Dorking Centre as the management are often seen swanning around but actually do no managing. Will tell everyone to avoid like the plague and to go else where.
Oct 29th, 2022

Without any customer notices and or consideration following a pandemic, they have instructed gyms to turn off air conditioning and ventilations. The gym is now a sealed steamy smelly sweatbox and perfect for air born viruses to spread as well as the decrease for effective workouts and risk to anyone with existing respiratory health conditions.
Oct 23rd, 2022

Tried to contact head office phone number but just got a recorded message referring caller to web site. Impossible to contact by phone. Was trying to report dangerous/inadequate fire evacuation practices at local site but not taken seriously by staff there.
Oct 13th, 2022