Stepping Stones Day Nursery

My Brief use of this service was memorable for all the wrong reasons. So book in with the nursery for the 3 free complimentary introduction days, first hour went fine although the state of carpets were not up to standard I left this. Next 2 hour slot the following day I went to pick up my 8 month old baby to receive her back upset/distressed soaking wet and cold and covered in food. Appalling I was told by the lady looking after her she had tried to settle her with songs and didn't know why she was upset. After a very sleepless night I called the nursery first thing asked her place was cancelled, later I went in to the nursery to request a refund for the months fees I'd paid this all seemed fine. I called a week later to be told I'd be refunded half of what I paid. Disgusting. This nursery needs to be looked at very closely by OFSTED this is not a good environment for very small babies. They are a chain company not interested in the well fair of your baby.
Feb 21st, 2018

I'm a Asda delivery driver and deliver groceries to the nursery and the kids seem very happy and well looked after as well as well fed
Feb 1st, 2023

This nursery is fantastic, Terri and her team are absolutely wonderful! My little girl has only been going since November 2020 but loves it. She has really come on in all areas and it's because of the hard work of all of the team. They have lots of areas for little ones to explore and learn through play. We are so sad to be leaving at the end of the summer but going to a school nursery in September. My little girl will miss everyone so much.
Dec 30th, 2021

Positive: Professionalism, Quality, Reliability
Dec 10th, 2021

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Oct 21st, 2021