HM Passport Office

I am having issues with applying for a new passport for my son along with an application for myself for a name change. I was transferred through to Winifred from the processing team and she was absolutely fantastic. She took down all of the information of when my documents were sent and was able to link the 2 applications to push things along. Although the issue hasnt been sorted she was just so pleasant and she made me feel that she really done her best to try to help. She has impeccable customer service skills and I hope she gets recognition for it!
Apr 22nd, 2023

Absolutely dyer
Apr 18th, 2023

No empathy, understanding or general politeness. Dont know the answer to 90% of your questions and hardly give you a resolution, just pass you on to endless people who continue the cycle or say will get someone to call you back.
Apr 9th, 2023

Thank you for delivery of my passport. Your service was prompt and efficient. I received it just as you said it will come.
Apr 6th, 2023

I am still being given no answers in relation to contacting embassies in London under the Freedom Of Information Act ! I would like to leave the UK! After having my degree ruined and been given no answers ! This has gone on long enough! All my ideas have appeared on the internet & I feel I am responsible for making someone extremely wealthy and am now on Universal Credit! I will be a success ? At least I have my fitness ! !
Apr 3rd, 2023