Mornington Hotel London Victoria

Apr 28th, 2023

Apr 26th, 2023

Apr 17th, 2023

Apr 10th, 2023

The hotel canceled our entire 9-night reservation because we arrived the morning after our first night booked due to a flight delay. They said it was due to us not notifying them when we'd be there. No communication was provided that I recall that this was expected, and we were never notified of the cancelation. We did not find this out until attempting to check-in. I'm not sure if this is common practice at other hotels; I have never heard of being asked to call when I arrive nor have I ever had to do so in all my previous travels. I'm unclear why we need to communicate when we'd arrive if we've already paid for the entirety of our stay. To me, it would seem to benefit the hotel to have nobody in the room, have no wear and tear, while still getting paid. Regardless, we were able to get a refund for the remaining 8 nights which was a satisfactory conclusion given I don't expect a refund of the one night we technically used still. The front desk manager was very helpful and patient offering up suggestions of other potential accommodations. I certainly appreciate her assistance, but nonetheless as an international, this was a frustrating and nerve-wracking experience trying to re-book an accommodation for 8 nights on the spot after an overnight flight.
Apr 10th, 2023