The Victor Hotel London Victoria

Under construction without any notice during booking!!! Check-in is in the utility room in the basement. Smells dirty and moldy. No wifi. Smoke detectors are covered up with plastic caps - extreme danger and complete ignorance of fire code. Construction noises all day. No heat, no air conditioning- the controller simply doesnt work. No soap in the bathroom. Rooms are newly renovated so will eventually be a decent place to stay, but for the price they are charging during renovations I suggest you find a better and safer place.
May 3rd, 2023

Potential to have 5 stars, but its currently in a reformation with a lot of building inside. This was announced after making the booking, they offered full refund if i had any issue. Would have preferred to know before booking, but at least they gave the option. Room was very nice and confortable. Had an issue with first assigned room, which had not been cleaned, but got quickly reassigned to another one (receptionist was ok but could have been friendlier, i felt like he challenged my statement that room was not services). If you are looking right now for just a room its ok, as long as you dont mind the current status of the rest of the hotel. If you want a nice reception and nice general hotel public areas wait till building is over.
Apr 30th, 2023

(Translated by Google) Remodeling is in progress. There was no advance notice. They told me that they informed me of the construction 3 days before the reservation date and provided free refund information, but they said that they had notified the agency (Expedia) because there was no email. I went to the homepage, but there was no notification and no email. We booked a family room 3 months in advance and when we arrived they said they didn't have a family room and gave us two rooms at no extra charge. So I checked Google and it was 85 pounds per room, but we had booked for over 200 pounds. In my opinion, it seemed like a discount due to a lot of complaints due to construction. We checked in, left our luggage, and went to the Tate Gallery. After dinner, the hotel door was locked. It wasn't a visit, it was the hotel door, and there was one employee outside. Originally, the door did not lock, but it was said that the door was locked due to construction. They said there was no way to open it and told me to wait. He said that if you break the window, you can open the door, then we will have to pay for the window. I waited for over an hour, but the clerk just sat in front of the door and told me to wait for the door to open when the customer came outside. It was cold outside and we tried to go to the nearby coffee shops because we have children, but most of them were closed and the pubs were not allowed to enter with children. We went to a 24-hour Starbucks 15 minutes away and waited. Since we had to leave early in the morning, we went to the hotel around 10:00 PM. The door still wasn't open and we said we'd call the police if it didn't open in 10 minutes. He said he was trying to open the door now. They tried to enter through the first floor window through the hotel next door. However, I didn't expect the window to open because it was my room and I had locked the window before leaving. However, the windows opened easily. I was happy to finally be able to enter the accommodation in 3 hours since the locked window could be opened easily, but I was anxious at the thought that anyone could open the window from the outside. We didn't have a hair dryer in the accommodation, so we requested an extra one, but we received a broken dryer. I told them that it was broken and asked for it to be replaced, but they said there was no spare. Both rooms didn't have dryers and we couldn't dry our hair. No wifi. It says no because it is under construction. No heating. They put a small stove in the room but it is too small. It was colder because I couldn't dry my hair. I have a cold. We completely ruined the start of our trip because we only stayed one night in London to go to Gatwick Airport. Construction is in progress. There was no advance notification. They told me that they informed me of the construction three days before the reservation date and gave me free refund information, but we didn't receive any e-mail, then, they changed their words that they informed the agency (Expedia). I went into the homepage but there were no notifications and no emails. We booked a family room three months ago and when we arrived, they said they didn't have a family room and offered us two rooms without additional charges. So when I checked Google, it was 85 pounds per room But we made a reservation for over 200 pounds. I think it was discounting because there were many complaints during construction. We checked in, left our luggage, and went to the Tate Museum. After dinner, we came back to the hotel, the hotel door was locked. It's not a room door, it's a hotel door. One employee was also outside. It's supposed to be a door that doesn't lock, but it's locked due to construction. He told me to wait. They said we could open the door if we broke the window, so we had to pay for it. I waited for more than an hour, but the staff just sat in front of the door and told me to wait, saying that the door would open if some customer came outside. It was cold outside and we tried to go to a nearby coffee shop because we had a child, but most of them were closed and the pub couldn't go in with the child. We waited at Starbucks for 24 hours, 15 minutes away. We came back the hotel around 10 p.m. because we had to leave early in the morning. The door was still not open and we said we would call the police if it didn't open until 10 minutes later. He said he was now attempting to open the door. They tried to enter through the window on the first floor through the next hotel. But it was my room and I didn't expect it to open because I had locked the window before going out. But the window opened easily. I was happy to finally enter the accommodation in three hours because the locked window was easily opened, but I was nervous at the thought that anyone could open the window outside. We didn't have a hair dryer in the accommodation, so we asked for an additional one, but we received a broken one. I told him to change it back because it was broken, but he said he didn't have any spare. There were no dryers in both rooms and we couldn't dry our hair. There was no Wi-Fi. They say no because it's under construction. There's no heating. They left a small stove in the room, but it was too small. It was cold because I couldn't dry my hair. I caught a cold. We completely ruined the start of our trip because we stayed a day in London to go to Gatwick Airport. (Original) . . 3 () . . . 85 200 . . . . . . . . . . 15 24 . 10 . 10 . . 1 . . . 3 . . . . . . . . . . . Construction is in progress. There was no advance notification. They told me that they informed me of the construction three days before the reservation date and gave me free refund information, but we didn't receive any e-mail, then, they changed their words that they informed the agency (Expedia). I went into the homepage but there were no notifications and no emails. We booked a family room three months ago and when we arrived, they said they didn't have a family room and offered us two rooms without additional charges. So when I checked Google, it was 85 pounds per room But we made a reservation for over 200 pounds. I think it was discounting because there were many complaints during construction. We checked in, left our luggage, and went to the Tate Museum. After dinner, we came back the hotel, the hotel door was locked. It's not a room door, it's a hotel door. One employee was also outside. It's supposed to be a door that doesn't lock, but it's locked due to construction. He told me to wait. They said we could open the door if we broke the window, so we had to pay for it. I waited for more than an hour, but the staff just sat in front of the door and told me to wait, saying that the door would open if some customer came outside. It was cold outside and we tried to go to a nearby coffee shop because we had a child, but most of them were closed and the pub couldn't go in with the child. We waited at Starbucks for 24 hours, 15 minutes away. We came back the hotel around 10 p.m. because we had to leave early in the morning. The door was still not open and we said we would call the police if it didn't open until 10 minutes later. He said he was now attempting to open the door. They tried to enter through the window on the first floor through the next hotel. But it was my room and I didn't expect it to open because I had locked the window before going out. But the window opened easily. I was happy to finally enter the accommodation in three hours because the locked window was easily opened, but I was nervous at the thought that anyone could open the window outside. We didn't have a hair dryer in the accommodation, so we asked for an additional one, but we received a broken one. I told him to change it back because it was broken, but he said he didn't have any spare. There were no dryers in both rooms and we couldn't dry our hair. There was no Wi-Fi. They say no because it's under construction. There's no heating. They left a small stove in the room, but it was too small. It was cold because I couldn't dry my hair. I caught a cold. We completely ruined the start of our trip because we stayed a day in London to go to Gatwick Airport.
Apr 24th, 2023

This is the worst hotel I have ever had. The hotel was totally messed up and under construction. But they have never notified this before I got there. I paid over 200 pounds 3months ago, but now they are selling the room with 85 pounds only. They should let me know this. I could bear this however, embarrassing moment finally happened. When we came back from outside, the entrance was locked, and we couldn't get in for 3 hours. My 10 year old daughter had to shiver outside. The room is also full of paint smell, I will not going to let this go!!
Apr 21st, 2023

(Going from least bad to worse, hold on to your hats!) - Wi-fi is advertised but does not work. - Bathroom had hairs on the floor and in the shower and rooms are quite small. - There was construction going on in the hotel (that we weren't notified of by the way) so we had to enter through the basement and everything was dusty. - To top it off, one night the staff had actually locked themselves, and with that also all of the guests still outside, out! Receptionist was just sitting there doing nothing, it took an hour and 8 guests waiting outside the door and us walking to another location of the hotel chain before a locksmith got called who arrived an hour later. It was almost hilarious if it hadn't been so bafflingly unprofessional.
Apr 20th, 2023