Comfort Inn London - Westminster

(Translated by Google) The hotel canceled my reservation 1/2 day before my arrival without warning me. I only got the information when I arrived. Around 10:30 p.m. INADMISSIBLE! (Original) L'htel a annul ma rservation 1/2 journe avant mon arrive sans me prvenir. Je n'ai eu l'information qu'a mon arriv. Vers 22h30. INADMISSIBLE !
Apr 30th, 2023

They cancelled our reservation while we are in the air during 9 hours international flight. When we landed it was late afternoon/evening and we were basically homeless in foreign city with kids. I couldn't comprehend what can make a hotel "close permanently" without any advanced notice. The only thing I could come up with it that the London Marathon put them on high demand so they cancelled our relatively cheap reservation and sold the room many times more expensive to the huge croud that came for the marathon. "Thank you" for the stress you caused me. Edit to respond: We certainly were not relocated to any location. We received our money back but we had to book ourselves another hotel which was much more expensive because it was a last minute booking.
Apr 30th, 2023

Our reservation is cancelled 1 day before arrival. We have booked 5 months ago and were now forced to book a new hotel in stress. I have never experienced anyhting like this, this is very very very bad. I hope there is a good reason for treating your customers like this. I booked with Booking but to be honest they only have made a suggestion for another (very low budget) place to stay but it feels very unpersonal.
Apr 26th, 2023

Apr 26th, 2023

(Translated by Google) Carnage. Do not book. The hotel not available because it has a big technical problem, but we were never notified in advance, nor by email. But that's not the worst. It is once arrived at the foot of the hotel that we are redirected to another hotel (?) where we have to wait for a manager who must relocate us (he never came) so it is the receptionist of the hotel that found us a room in another (3rd) hotel. It is unacceptable not to have warned us and not to take care of his customers. I would like to receive compensation please. (Original) Carnage. Ne pas reserver. L hotel pas disponible car il a un gros probleme technique, mais nous navons jamais t prevenu lavance, ni par email. Mais ce nest pas le pire. Cest une fois arrivs au pied de lhotel que nous sommes rediriger vers un autre hotel (?) ou nous devons attendre une responsable qui doit nous reloger (il nest jamais venu) cest donc la receptionniste de lhotel qui nous a trouv une chambre dans un autre (3eme) hotel. Cest inadmissible de ne pas nous avoir prevenu et de ne pas soccuper de ses clients. Je souhaite recevoir un dedommagement sil vous plait.
Apr 29th, 2023