DFS Warrington

My partner and I had been in a few days ago and had a lovely experience, looked after by Kathy. We came back today to make some final decisions and purchase a sofa! As soon as we walked in to what appeared to be an empty store, sat on the sofas ahead we're all the staff, who didn't seem to be interested in our arrival. We were trying to finalise some decisions about these sofas but their conversations were loud and distracting. After some time we were finally acknowledged, but we declined their help as were not ready for assistance at that time. The staff dispersed and there were two men left on the floor. Still no sign of any other customers, one of them started "singing" loudly. We decided to leave because we couldn't focus on the task at hand and the staff were too busy singing or discussing how long until the end of their shift. Not an inch of professionalism was show whislt we were there and now looking elsewhere. Infuritating seeing as though we drove an hour to be there on 2 occasions now.
May 3rd, 2023

Really nice place very clean and friendly sales people are so friendly kind and helpful and give you plenty information great choice of furniture styles and colours
Apr 21st, 2023

If I could give no stars I would!! AVOID this company most definitely the Warrington store at all costs! My dad did an order back in November which due to circumstances changing he couldnt take the original sofa he had bought so DFS said no worries and sold it on. They then said when youre ready come select a new sofa and we will just rewrite your original finance so no further checks. The women who is supposed to be a manager proceeded to tell my parents they needed to make the order near the same amount or she wouldnt rewrite it. She proceeded to add all sorts to their order to bump it up. We later find out THERE WAS NO FINANCE as she or the manager had actually cancelled it WITHOUT MY DADS permission when they resold the sofa to the other person. So they was making him spend all this money on finance that wasnt even in place anymore! Completely messed up my fathers order, proceeded to run a further credit check on him (without his permission) which the assistant manager apparently whos worked there 13 plus years didnt realise she was doing When speaking to the manager he was just as bad, sat rolling his eyes, LYING saying they was working on new iPads hence why the lady didnt realise she was doing a credit check YET one of the other staff member's confirmed they hadnt changed iPads for over 10 months! The company have completely messed up my dads credit, he now has no finance in place for his new sofa and the aftercare regarding all this is absolutely shocking! They will lie and even head office staff which was supposed to be rectifying the problem have indeed also been spinning a lot of lies confirmed by the finance company You only have to Google DFS to see the countless problems and complaints. If youre going to use anyone I would strongly advise not this store. Through this we have now realised other people we know who have had similar problems so just proceed with caution! Or not at all
Apr 21st, 2023

It's a great store lots of choice. I've bought sofas from here in the past and have been very pleased with them . I've no doubt I will use them again .
Apr 15th, 2023

Friendly and helpfull staff
Apr 11th, 2023