American Golf Head Office

Apr 17th, 2023

AG took payment for an item but when I enquired about delivery I was told it was out of stock a WEEK later. If it was out of stock no payment should have been taken. The person I initially spoke to was very rude during our conversation and felt just a "sorry" was suitable. I complained again and it was a waste of time. Tried Head Office but you can't speak to anyone in higher authority. Had many items off them over the years but no longer, "shocking service".
Oct 17th, 2022

After purchasing an in stock putter online using a gift card & debit card. I received an email 24 hours later addressed, dear valued customer your item is out of stock. I called my local branch and explained the update. I was informed the putter was available in store, albeit at the Trafford branch. I immediately emailed American Golf, tweeted & inboxed on Instagram that they did indeed have store stock and the putter was also still showing available online. Only response received was on Instagram where by the reply was weve seen this message on Twitter. Called head office which initially was fine, however once I started questioning the process the customer service handler became short & irritable. Received the cash refund but Im now stuck with AMGOLF vouchers I do not want to use due to the unprofessional transaction. Ive shopped elsewhere, saved money and expect the same putter next day. Overall pretty poor.
Nov 25th, 2022

Contacted American Golf head office shocking customer services. You order two pairs of golf shoes same size and style you are charged for two but they only deliver one! This is now the third time I have had a similar experience shopping at any of the stores no issue! Online is another issue you don't always receive what you order its either short delivered or is out of stock. No e mail or phone call explanation to advise of any delivery issues! Hide behind an online feedback form with a 48hr reply no direct tel number for customer services or after sales. Do you guys no what customer services is? Don't think so no offer of a voucher for all the hassle. Just a we will refund your card. Thanks for nothing shocking and arrogant company who don't care! Yours in total disgust Gordon Darroch Inverkip Greenock Scotland Uk
Sep 1st, 2022

If I could use a minus I would! Ordered irons, a bag and glove. Received an email advising items dispatched followed by an email advising refund being processed as irons out of stock. Called customer service who promised it was a mistake and all items had been dispatched. 3 times they were asked I'd it was ALL items. Next day.....bag and glove arrived but NO CLUBS! Called again to complain and complaints department is the same as the customer service. No offer of an alternative and wouldn't admit we had been lied to! Will never buy from them again. Customer Service is worse than appalling and the staff are patronising and rude.
May 13th, 2022