Clarity Stack

t Manager Chloe and Researcher Freddie. Thanks both!
Apr 22nd, 2023

appalling service - providing unwarranted leads
Feb 23rd, 2023

Stay away from them. You've been warned
Feb 5th, 2023

I paid for the premium exclusive leads package back when they were first known as Meet Hugo. The leads were not exclusive. Some of the leads were from LinkedIn posts, Bark, and free to access tender systems online. I know this as I enquired with every single lead how they reached out. With a few leads the contact details were generic contact@ or info@ addresses so how can you call that a qualified lead if it doesn't even get you to the decision maker! I understand they have updated their process to put you on calls directly with the potential customer now, however for the cost of this service I wouldn't waste your time.
Jan 28th, 2023

I paid for the premium exclusive leads package, the leads were not exclusive. Some of the leads were from a general Linkedin post by the client, they had already been contacted by half a dozen people so they didn't want to speak to me. I wouldn't be surprised if they gave me data from a random database. The quality of the leads was bad. We also received leads for a service we don't offer. When I asked Emma Darlow she told me we listed this service on the brief. I checked the brief and shared it with her (we never listed this service). Some of the leads contact information was incorrect i.e. email/contact number so it was impossible to contact them. I was patient and tried to resolve this by letting them know which leads we had issues with but they didn't care. They told me if there were issues with the leads I needed to notify them within 24 hours - which is incredibly unreasonable. I told them 7 days after and they told me that was too long. It took several months for me to receive the leads, I was patient and understanding and I even shared industry data and insights to help them but they were more concerned about onboarding clients within my industry while they still hadn't delivered my leads. When I asked Emma Darlow on the phone if she thought this was right, she couldn't answer. We are a small business with limited funding and we have wasted our resources working with this company. The leads are bad quality and the company overpromise and underdeliver. They don't care about the quality of the leads or your business. Going through the reviews I can see I'm not the only person they have let down. I wish these reviews were available when we onboarded with this company. Avoid this company at all costs. Dishonest and unethical.
Dec 12th, 2022