Boots Pharmacy

Supposed to be open at 9am, it's 9.42am and still not open. There is a queue of people waiting here, some elderly, i assume some waiting for a prescription. I called Boots customer service, they were not aware so will escalate! No idea when they will open!
Feb 13th, 2023

Great service, building a littke jaded unfortunately.
Oct 21st, 2022

Changed pharmacies because of a staff member's attitude problem. There was a clear confusion between what the pharmacy have told me, and my GP had told me. Either way she didn't simply just clear this up to me because I have mental disabilities. The other day I was told by a pharmacist that took my number that she would speak to one of the staff members and they'd call me back which they didn't - which further confused me. Anyways, this other girl was telling me I haven't ran out of my medication, and I'm not low on it, even though I explained more than once that I am - and it's not her business anyway. She then was condescending saying "if you think you ran out..." There was no need for her attitude problem, it's not my fault she cannot do simple math and conclude that I was running low on my medication.
Oct 9th, 2022

My medication was missing from the bag the pharmacist gave me. When I realised, I called and they confirmed it was still in the fridge and apologised. When I arrived back the pharmacist denied it and started arguing with me in front of staff and customers. I pleaded with him to check the fridge and asked for an apology for arguing with me over a mistake HE made. When he found my medication in the fridge he proceeded to accuse me of having taken some other medication. I am so upset by this situation. The arrogance was astounding.
Oct 2nd, 2022

This is the worst Boots Pharmacy. They NEVER answer the phone and they rarely send messages like they say they will, once your prescription is ready. On a number of occasions, I have wasted so much time waiting to be served, even for someone just to acknowledge that I was stood there waiting, in an otherwise empty store. The phone is constantly ringing and 3 staff members are just pottering around and ignoring it. The customer service is atrocious. Most recently I watched 2 staff members talk down to an elderly gentleman who was trying to pick up a prescription, He was getting visibly upset and the staff just continued being rude and not trying to help him. I would rather drag myself through the depths of hell than go back to this Boots. Avoid wasting your time here and go to another pharmacy that actually values your business.
Sep 23rd, 2022