Elmbridge Heating & Plumbing

Have used EP&H a number of times since moving into our home a couple of years ago. I most recently called them after my hot water had stopped working. A friendly and professional engineer attended promptly the next morning and got the issue diagnoses and fixed within an hour or so. A great reliable service which is very important. Im not sure why they seem to have poor reviews? The only drawback I can identify is they do seem a little more expensive than other local tradesmen.
Mar 18th, 2023

Had a re-arranged (due to their previous cancellation) boiler service booked in between 9am to 1pm. Got a call at 10.20am stating they were running late. By 3.20pm no-one had arrived so I called the office and they advised that my slot had been pushed to 1pm to 5pm and that the plumber was local to me so shouldn't be long. I finally got a call at 5.20pm stating that the plumber could be with me in half hour. Completely unacceptable and don't appreciate re-arranging my day only to be taken for a ride.
Feb 26th, 2023

Very happy with the service I received. The call out was initially for a radiator valve but during the visit, I asked about another problem that we had and that was diagnosed quickly and the replacement for that (expansion chamber) also fast and efficient at a good price too. Everything is working very smoothly now. Thanks to Dan and Steve for being such a safe pair of hands on this. Very professional and responsive. Services: Water heater repair, Plumbing leak repair
Jan 13th, 2023

Elmbridge Heating and Plumbing were Professional from start to finish. They promised a boiler installation the next day as ours was very old. I was very impressed with how quick and tidy the engineers were. We now have a lovely Worcester Bosch boiler and its made such a difference to the heating and hot water. Thanks guys Service: Water heater repair
Jan 1st, 2023

We had a leak under our kitchen floor and were let down by British Gas on the day they were due to come in to repair. I called Elmbridge quite desperate and upset not knowing how big the leak was, where exactly it was and what to do to resolve, considering that we have a brand new kitchen and new floors etc. Steven was in the area and arrived soon after to assess, he was very reassuring and informative. He assured me that they are very experienced with these situations and my lovely new kitchen would be fine. I immediately felt at ease! He booked in the work for the very next day. Ian arrived on time and worked tirelessly to find and resolve the problem. Very pleased with all my interactions with Elmbridge Heating and Plumbing from my first call with Debbie who got someone to come round quickly, through to our problem been resolved the very next day. Services: Plumbing pipe repair, Plumbing leak detection
Feb 27th, 2023