Ashley Medical Practice

Im so impressed with the service that I receive from the team. After being in Paddington and complaining about the NHS constantly I am happy to say that this wonderful team is meeting all my needs, giving me amazing service and I am finally getting the results that are needed for my health and recovery Thank you for caring about us.
Apr 6th, 2023

Very disappointed at having to write this review. I have been with this practice since Dr Econs opened it. I have stuck up for receptionist in the past when patients have attacked them. But the service and rudeness and lack of empathy of receptionist are beyond a joke. In the last 3 weeks I have been pushed between dentist and Dr Delaimy so eventually went to walk in centre who have taken control reassured me and referred to correct professionals . If receptionist does not have any appointments then try to explain and give advice not rudeness and uncaring behaviour. Behaviour breeds behaviour. But only give advice if it is correct advice. Telling a patient to ring 111for anaphlaxtic shock is not good advice. 999 should be called as it can kill.
Mar 30th, 2023

Absolutely shameful, Ive just been on hold for 30 minutes for finally someone picking up and telling me sorry first come first serve she had zero empathy, Ive just had to ring 111 and they told me to bring back the surgery and I refuse to do that so they find me another doctor.. 8 weeks ago, I was taken into A&E and I was seriously ill and symptoms of come back.. and all the receptionist to say to me was sorry first come first serve.. absolutely disgusting Also, to add prior to me being taken into A&E, I called Ashley medicals a few months ago, complaining of abdominal pain.. he said he was gonna put me forward for a CT scan, but I would have to wait a few weeks.. ( which I did ) I had no phone call.. so I called Ashley medical practice back, and basically they made a mistake and they hadnt sent off for me to have a CT scan.. basically if they had put me forward for that CT scan they wouldve discovered my kidney infection and my kidney stone and I wouldnt have been taken into hospital and it was really hit and miss.. then today I rang back up complaining of the same pain and she was very rude had no empathy and basically told me to call back.. Im so upset that this has happened again and I will be put in a severe complaining about this lady on the phone.. and also the neglect a few months ago. When none of this couldve happened it couldve easily been sold by doing a simple water infection check and I couldve just been put on antibiotics.. I cant seem to reply back to the doctors comment underneath this so Iv edited what Ive.. The lady on the phone told me that you had no appointments left, so I rang 111.. 111 apologised on your behalf. Im not quite sure how my comment is abusive. The lady on the phone was very cold and told me first come first serve when I was pretty much in tears on the phone to her I explain to her what has just happened to me and I was literally in hospital and it was touch and go.. there are ways of talking to somebody that is very upset, and she didnt talk to me in the right manner thank you. Yes I have put a complaint in, I feel that all of the above couldve been avoided. If I was brought into surgery the minute I complained about a pain in my stomach two months ago I have now changed surgeries. I no longer want to stay with his practice.
Jan 25th, 2023

Ive been a patient at this surgery under Dr Delaimys care since 2020. He has been an outstandingly caring doctor, the best I have ever had. He takes time and care to help his patients to the best he can, going over and beyond and really cares about patient wellbeing. He takes time and has patience to talk thru every concern Ive had and always provides the best care for his patients best interest. His help and care has been invaluable to me and my family and I am so grateful. For such a busy surgery he always makes the time to give such great care and is really invested in helping his patients. Thank you for everything Dr.Delaimy. Would highly recommend this surgery and doctor if you want real genuine care and support. 5star service
Jan 24th, 2023

Helpful when I have rang and requested appointment.
Jan 4th, 2023