East Coast Storage

Had a classic car stored with them, best part about the company is Mitch the warehouse guy who's down to earth and the only human part of the business who actually knew what customer service was. Everyone else either doesnt give two hoots or hasnt got a clue. I had to chase them to setup a direct debit, I had to chase them to take a payment so there was at least some proof that my car was with them, after a few months still nothing, constant promise of being called and never was. 3 months later, I get a one sentence email, yes EMAIL no phone call, saying I had 4 weeks to remove my car as they were shutting the site down, shortly followed by 4 months invoice which had the cheek to try and charge me for a month past when they wanted me out by. Needless to say I cancelled the direct debit as there was no way they were going to take more money than they were entitled to, going by the rest of their performance it would have taken me months to get the overpayment back or they would have just ignored my calls like all the others were. That email and that invoice was litterally the only communication i had with them apart from the warehouse guy. No communication, no professional courtesy, just a here is your bill get out, in the middle of winter with a classic car that has no windows and cant be left outside, knowing full well it's near impossible to find a car storage during this period in the area. Absolute shambles. I paid the bill I was suppose to pay and thankfully got the car out today. Wouldnt use this company to store my socks, let alone anything of value now.
Jan 15th, 2023

Dec 5th, 2022

Spot on!
May 15th, 2021

Very fast tip top guys. Good toilets
Mar 22nd, 2021

Nice friendly people
Jan 12th, 2021