Dr Mahbub's surgery

Receptionist service is very bad, management team needs to sort it out asap
Apr 2nd, 2023

They never answer the phone. its very difficult to make an appointment.
Mar 31st, 2023

Horrible service from the receptionist. Called to get appointments, they say call back the next day youll get appointments. Then they make you wait for 45 minutes with horrible music and operator saying your call is important to us and end up saying we have no appointments available. Is this some sort of joke? If we needed to go to A&E, we would have gone!! Would give 0 stars if I could
Feb 9th, 2023

Sep 9th, 2022

The doctors are brilliant but the customer service from receptionist is appalling. You have to wait forever to get through on the phone and when you do they tell you to ring in the morning for an emergency appointment. When you ask for an appointment in advance they tell you to ring the next day because there are no appointments but how would there be appointments the next day. They show no empathy or consideration for people that work. The practice needs to put provisions in place for people that work. When asking about patient access I was told they do not operate that but on the website they advertise it. The practice requires structure and organisation.
Aug 20th, 2022