Thomson

Service: Wood fence installation Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jul 23rd, 2020

We went into Trafford Centre Tui looking for a holiday to the Canary Islands for a family with 2 children and a baby. We had gone to Tui having previously had brilliant experiences with holidays and service from the staff. As soon as we arrived he said had we considered Egypt, it was great value for money and a similar distance. We said we didn't fancy Egypt because of security concerns and a number of other reasons. He brought us over to his desk and spent 40 minutes going through holidays to Egypt! We repeatedly said yes but we're not looking at Egypt because of security concerns, he said not to worry its in a gated community with police on the doors ( Oh, well, I'm relaxed now!) And that we were taking a bigger risk by being in the Trafford Centre. He then started to "favourite" holidays to Egypt for us to go back to, he briefly brought up some to the Canaries, quickly scrolled past any decent holidays and pointed out expensive ones saying, see you'd get more for your money in Egypt. He even brought another member of staff across to tell us about his holiday to Egypt. If I was playing a drinking game, taking a sip for every time he said "Hurgarda" I'd be dead. AT NOT ONE POINT, did we say we wanted to go to Egypt. If the staff are on commission to sell certain holidays, I'd advise doing it somewhat more discreetly.
Nov 28th, 2018