iFIT

Wow shockingly bad customer service. Nearly 8 months old treadmill, faulty belt. Being told not covered by warranty.
Apr 25th, 2023

Bought a 1750 treadmill, had nothing but software issues from about month 9, no response by the time we did get a response we had intermittent service. Now the treadmill is just a 2k brick as the motor keeps tripping the electricity. IFIT and Norditrack clearly don't have a integration testing plan. 1000's of people complaining on a FB group about the same issues. Product not fit for purpose! DO NOT BUY THESE PRODCUTS CHECK FACE BOOK AND TRUST PILOT!! If anyone at IFIT reads this we would love a refund of our faulty product. V12 finance have been informed they bank rolling a faulty poor product!
Jan 7th, 2023

Ive bought an exercise bike that they provide aftercare services for. Unfortunately there appears to have been a manufacturing error and the bike isnt usable. Its been 3 weeks and Im still waiting for them to even confirm they have received the part. Ridiculous. Will be going to trading standards/Ombudsman if they dont step up.
Nov 21st, 2022

As the reviews are cementing, this companys after care service is shocking! The delivery of my treadmill was delayed 3 months to begin with. I have now have the treadmill 6 months, The base of my 2000.00 treadmill has snapped whilst my 9stone partner was on it. She lost her footing as this happened and has multiple burns from the fall. Regardless of this I call for a warranty repair. They do not have this in stock so have offered a replacement. I live in a flat and cannot get the unit downstairs. They said unless it is down they cannot do nothing. Now they have said they will offer a full refund but only if this is downstairs. This is the stumbling block, I understand they have procedures but in this scenario the procedure does not work I said I will get a removal company but they said they will not cover the cost (so I would be in a worse financial position than when the treadmill arrived) I said how about we smash the thing up and I get just a part refund to put towards a new one to which they have declined. As it stands I am 2 grand down with a huge broken treadmill. The only solution they are leaving me with is wait for the part to come in and it get fix d which they have said as it stands is a 3 month wait! The customer service centre is in Romania and they will not give you any direct links to someone with any say, power or humanity!
Apr 7th, 2022

If I could give 0 stars I would. Faulty equipment, and for over 2 months still not resolved. They try to pressure you into agreeing to callout charges if their engineer can't find a fault. Stay clear of their product!!! Just to clarify few facts from below reply from Icon... It didn't take 2 months to get it fixed it took almost 10 months - the issue was first reported in August 2020, engineer first attended in Feb 2021 and only after my intervention to CEO they agreed to replace the machine and new one arrived mid April 2021. Machine is great when its working, suport on the other hand next to not existent. On that basis stay away from any equipment that is supported by Icon Health and Fitness
Mar 12th, 2022