Rowlands Pharmacy Kettlethorpe

Never ever do they have all my medication in stock there is always a problem. Pharmacists are miserable. Every time I go in they are telling most people in front of me they dont have theirs in stock. Cant believe they are next door to the doctors but hardly have stock. An absolute shambles. From now on my doctor can send my prescription to belle isle, which is an excellent pharmacy. This one needs shutting down. Would have scored a 0 if I could
Apr 11th, 2023

After complaining to Rowlands head office and receiving an assurance that they would investigate the issues l outlined in 2022 l can report that this branch of Rowlands is still unable to retain a qualified pharmacist or counter staff, stock the unit which commonly used medications and fail to consistently fill prescriptions on time. I would suggest these are fundamental to this service, but as of today 11/4/2023 nothing has changed. I tried to contact the company, they do have a complaints department (handy) but they are very busy helping other customers, so l was asked to record my complaint . If you have a choice and are more importantly able to go to another pharmacy GO!
Apr 8th, 2023

If i can give them no star i would, by far the worst pharmacy ive been to, rude customer service, i take a box of tablets back because I thought it was the wrong one because it says codeine and i take a different medication. The girl behind the till was trying to deal with it but the old man working there was rude and got really sharp To be honest if you dont have customer service skills dont work with public!! All i want to know if yous have given me the wrong medication or not !! Is it wrong for wanting to know??!!!
Apr 4th, 2023

Absolutely Rubbish. Im switching from them Been 3 times now for my partner's prescription that was done almost a week ago. Was told the rest of it would be here the Monday so left it until Tuesday still not ready and the product wasn't in. Attitude not good too. . Absolutely unbelievable known nothing like it people actually need there medication .very unhelpful. Been very patient until now. Disgusting service. Complained to head office. The date on the prescription owed is 1st of March its now 7th.
Mar 27th, 2023

Every month is the same. Prescription not ready despite receiving text to say it is ready. Last twice no text received. Been in today. Prescription is ready but cannot dispense it as the pharmacist has gone out for lunch. 2.15 and out for lunch despite this being the busiest time according to their website. Friday afternoon and no medication for the weekend despite ordering it 10 days ago. Absolutely unacceptable.
Mar 13th, 2023