Owncharacter

Most terrible customer service I've experienced. Took 4 months of back and forth complaints and emails, with Charles from the company, who kept making false promises to get on top of my order. They only committed to sorting out my order once I requested a refund, only then did they seem to suddenly get ontop of my order. Not only was the fleece I ordered rubbish quality (bottom of the line basic fleece material, might as well have bought a cheap fleece from mountain warehouse) but they promised a free t-shirt for compensation, only to not come through with that promise and ignore my emails about said t-shirt. Save yourselves.
Jun 3rd, 2021

DON'T WASTE YOUR MONEY. Wish I read the reviews before trying to purchase from them. I waited weeks for my delivery and took into account the fact that covid may had interfered with delivery. When it didn't turn up after 2 weeks I kept querying where it was and they couldn't give me any information about where my order was and who the courier service even was. They tried to offer a free t-shirt but I asked for a refund instead as it had been over a month of waiting for my order to turn up and I didnt think it ever would. Its been 3 weeks and I've not had a refund and have contacted them several times. Their communication is awful, so vague and useless. DO NOT USE THEM as you'll never receive your order
Dec 16th, 2020

Please, it has been 8 months, refund me. Please reply to my emails
Nov 14th, 2020

I ordered a fleece a month ago, and have tried to contact them via email, ASOS marketplace and Instagram messaging. I am still awaiting a reply.....
Sep 22nd, 2020

Do not buy from this company. Absolutely horrible customer service. I'm still waiting for my item after nearly 6 weeks. After buying it, I received an email saying thanks for my purchase, then another email a week or so after saying my item had been shipped & to be on the look out for an email with my shipping number. AND THEN THAT WAS IT. No email with shipping number. NOTHING. Zero response on ASOS MARKETPLACE from them when I asked for an update. I then received an email from ASOS Marketplace about a month after I purchased the item asking to rate my experience. Gave them a 1 star review & what do know - I had a response saying "sorry & we'll look into it" kinda thing. We're now a further 2 weeks on & the only response I've had is a "we'll look into it" type message. I can't imagine how challenging the last few months must have been with the Covid situation & now the lead up to Xmas. But this service is not good enough. How hard is it to find my shipping number & give it to me. At this moment I actually feel like I've been robbed. Disgusting. DO NOT BUY FROM THIS COMPANY.
Oct 26th, 2020