Jempson's Local

Visiting Wadhurst for the second time and went into Jempsons.... its a little like a throwback..... to a BETTER time before supermarkets had convinced us that pre packaged distance made food was the best way :-)). What an amazing local store. The bakery and meals made by the chain are such amazing value and are wonderful. The chilli jam.... OMG, amazing. Wish we had some of this in Brighton to shake things up a little as the offers here would be ashamed by comparison
Sep 17th, 2022

Very disappointing lack of effort today at Wadhurst Jempson's. The first person simply didn't have the command of English to understand my enquiry, or the sense of customer service to go and seek help to answer my question. The second person strode off and lost me. When I caught up and asked about another item, he said he assumed they didnt have what I was looking for, without offering to check. Thanks for making it clear that Jempson's is not the place to go if you need help finding groceries. I will definitely remember that. 2508 - comment on their response: this specious response fails to acknowledge a bad attitude/approach, whatever language challenges anyone has, and completely ignores my comments about the second member of staff. This simply confirms that Jempson's has AN APPALLING LACK OF CUSTOMER SERVICE, INCLUDING THOSE WHO RESPOND TO COMPLAINTS!
Aug 29th, 2022

Jul 13th, 2021

Sat 27th March - Ive never met such friendly staff! Sorry the boxes were so big !!
Apr 23rd, 2021

Ive always been very impressed whenever Ive shopped in Jempsons Wadhurst (hence the two stars) yet today I had the worst service by far, which I hope management take note of. I wanted to send a package back using the post office , a young lad (without a name badge) approached the counter, containing his conversation with his other team members. No hello, no greeting whatsoever. He conducted the whole transaction in silence. Handed me my receipt and walked away. Not a single word uttered the entire time and his attitude and demeanour was terrible. Shocking customer service, which is very unusual for Jempsons. I was very surprised. I did want to shop for some other bits, but figured I wouldnt bother if that was the service Id receive at the counter. So I left. Such a shame.
Aug 7th, 2022