Saneux - United Kingdom

1st Class service...I req'd a replacement loo seat/lid that was no longer being manufactured but Saneux UK contacted their French factory who made one up for me and sent it over. Katherine Budd in Cust. Services was A1 helpful. Thank you.
Mar 17th, 2022

The ceramic ware is stylish and at least as good as competitors. However, the cabinets are simply not fit for purpose. Within 3 years, the unit has swollen in areas that have no direct contact with water and in a well ventilated bathroom (also see earlier reviews). After sales service not interested. I have now had to buy a replacement unit - either that or replace whole suite! I am hoping, but not expecting, better luck this time.
Sep 30th, 2021

I love the sink we purchased and was really happy with the after sales service. I would definitely consider this brand again in the future. My query was handled speedily and efficiently and I was keep up to date on progress. Well done guys, thank you
Jul 30th, 2021

I generally would not give a Comoany a bad review publically but having spent a lot of money refurbishing our 3 bathrooms and having all toilet units (concealed cistern and wall mounted WC's) and accessories (toilet brush, toilet roll holder etc) from SanuexI am.forved to write review. With in 6 months of installing the toilet seat covers and accessories all started to rust (see pictures) badly. The Saneux branded Flush plates in all the 3 bathrooms do not work - various issues e.g. in two of the bathrooms the water keeps going on in toilet after one flush, and in all three bathrooms the flush plates are simply not working and we have been forced to take them.out and just press the levers. Shocked by how bad the quality has turned out to be. The Company did replace the toilet seat covers whem complained but 2 years down from.when we refurbished all our bathrooms nothing seems to work. I wish we had gone for Grohe cistern, flush plates and everything else. Sorry to say but based on our experience and all the money spent I would not recommend Saneux products. I wonder if theyvhave chnaged a supplier in the background as we bought their products based on some good reviews but its turned out to be a big mistake
Mar 17th, 2023

Do not buy products from this company. We purchased a vanity unit from them less than a year ago. Because they were a higher price than the usual products on the market, and came with a five year warranty, we assumed we were purchasing a good quality product. Within four months, the coating on the unit began to bubble and peel away on both sides. The bathroom is well ventilated and we have had no flooding, nor was the unit damaged when it was installed so there is no reason that this would happen other than it was badly made. Despite this, the company have refused to replace the unit, telling us that it was somehow our fault rather than admitting to the fact that this is clearly a substandard product. We have dealt with them for a month now and despite a site visit where they desperately tried to find evidence that there was a problem with the installation (and failed) they expect us to pay them for a replacement. They basically made out that we were lying when we honestly and truthfully told them there had been no flood, and no damage on installation. Stay far away from this company - they provide shoddy products and an even shoddier approach to customer service.
Jan 8th, 2023